What types of IVR does MyOperator support, and which one should I choose?

What types of IVR does MyOperator support, and which one should I choose?

⚡Quick answer -

MyOperator supports six IVR types—Default, Menu-based, Location-based, Voice-recognition, Self-service, and Time & Day-based. Pick the one that matches your routing goal: use Menu-based for simple keypad navigation, Location-based for geo routing, Voice-recognition for speech input, Self-service for automated tasks, Time-based for after-hours rules, and Default for a basic welcome menu.

When should I use this guide?

Consult this guide while planning or reviewing your call-flow strategy so you can match each business goal to the correct IVR type without trial-and-error.

1. IVR types

IVR Type

What it does

Typical example

Default

Plays automatically on your main number with basic options

“Welcome…Press 1 for Sales”

Menu-based

Lets callers press keys (DTMF) to navigate nested menus

“Press 1 for Orders”

Location-based

Detects caller’s region and routes to nearest office

Bangalore callers → BLR team

Voice-recognition

Accepts spoken commands instead of keypad input

Caller says “Track my order”

Self-service

Lets callers complete tasks without speaking to an agent

Pay bill by phone

Time & Day-based

Changes behaviour by schedule (hours, holidays)

After 7 PM → voicemail

2. Use-case examples & expected outcomes

• Retail chain with stores in five cities → Location-based IVR reduces transfer time and improves first-call resolution.

• Utility company wanting 24/7 bill payment → Self-service IVR lowers agent workload.

• SaaS support line seeking speech-driven menus → Voice-recognition IVR shortens caller effort.

Expected outcomes across all types: shorter wait times, higher professionalism, and better FCR.

3. When each IVR type is NOT ideal

• Default IVR fails when you need region-specific routing.

• Menu-based IVR can frustrate callers if the tree is more than 3 levels deep.

• Location-based IVR is ineffective without accurate caller-ID data.

• Voice-recognition IVR struggles in noisy environments or with strong accents.

• Self-service IVR does not suit highly personalised problems.

• Time & Day-based IVR won’t help if your business already runs 24/7 live support.

Keywords: IVR types, default IVR, menu-based IVR, location-based IVR, voice recognition IVR, self-service IVR, time-based IVR