Related Articles
What is ACS ?
Applies to: Admins/Owners, Ops, CRM/IT Outcome: Understand ACS, enable its components (API & SMS), and confirm that post-call updates land in your CRM, logs, and billing. What is ACS? ACS (After-Call Services) is the near-real-time pipeline that runs ...
What impact would it create if ACS services went down?
⚡Quick answer - If the ACS (After-Call Services) pipeline is down, live calling, IVR menus, and recordings still work. The impact is limited to post-call automations: • No After-Call API/webhook pushes → CRM won’t auto-log new calls. • No After-Call ...
What impact would it create if ACS services went down?
It can impact our after call services for example After call API’s, After call SMS, Billing info. If ACS will be down all our clients will face issues in the above mentioned services. Also we are not explaining the issue Account specific on our ...