What is recurring payment setup? How does it work?

What is recurring payment setup? How does it work?

1. Why use AutoPay?

  • Never miss a due date—avoid late fees and service suspension.
  • Hands‑free payment once usage crosses your credit limit for the billing cycle.
  • PCI‑DSS‑compliant gateway keeps card data secure.

2. Before you start

  • Admin access to the MyOperator panel.
  • A supported Visa, Mastercard, RuPay, or Amex card or an Indian bank account with net‑banking enabled.
  • For India: Card must allow RBI e‑mandate and OTP verification.
  • Pop‑ups must be allowed in your browser.

3. Enable AutoPay – International Cards

  1. Log in at https://panel.myoperator.co/billing.
  2. Go to Billing → Recurring payment setup.
  3. Click Set up AutoPay › Card subscription.
  4. Enter your card details and click Pay.
  5. Approve the USD $1 test charge (refunded instantly).
  6. You will return to MyOperator with the message “Subscription successfully created.”

4. Enable AutoPay – Card (India)

Tip: The ₹5 setup charge is refunded within 48 hours.
  1. Log in at https://panel.myoperator.co/billing.
  2. Select Billing → Recurring payment setup.
  3. Click Set up AutoPay › Card subscription.
  4. Review the ₹5 refundable setup fee and click Pay.
  5. Enter card number, expiry, CVV, and name.
  6. Press Submit.
  7. Enter the OTP received on your registered mobile and click Verify.
  8. Wait for the “Subscription successfully created” banner.
  9. Close the gateway tab to return to MyOperator.

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5. Enable AutoPay – Net‑banking (India)

  1. Repeat steps 1–2 above.
  2. Click Set up AutoPay › Net‑banking.
  3. Choose your bank from the list.
  4. Log in with your net‑banking credentials.
  5. Approve the e‑mandate; reference ID appears on‑screen.
  6. You will be redirected back with “Subscription successfully created.”

6. What to expect after setup

  • Email confirmation sent to your admin email within 5 minutes.
  • First automatic debit occurs on your next invoice due date or when usage exceeds your plan cap.
  • Charges appear on your statement as MYOPERATOR–AUTOPAY.
  • Refund of ₹5/US $1 test amount shows within 48 hours.

7. Troubleshooting

Message

Possible Cause

Fix

“Payment declined”

Insufficient funds

Add funds, retry setup.

OTP not received

Mobile number not linked to card

Update number with bank, retry.

“AutoPay creation failed”

Card not e‑mandate compliant

Use another card or net‑banking.

If issues persist, email support@myoperator.co with your Invoice ID.

8. Disable or Pause AutoPay

  1. Email support@myoperator.co with subject “Disable AutoPay – ”.
  2. Our team will confirm within 24 hours.
  3. You will receive an email stating “AutoPay cancelled” and no further debits occur.

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