How can I make payment through MyOperator panel?

How can I make payment through MyOperator panel?

Last verified: July 25, 2025
Who this helps: Account Owners/Billing Admins who want to recharge their MyOperator balance from the dashboard.

Go to Billing → Payments, click Pay Now, pick Card / UPI / Net Banking, enter the amount, and finish the gateway steps. Your balance updates instantly and a receipt email is sent. If it doesn’t reflect, wait up to 10 minutes and refresh.

Table of contents

Before you start (prerequisites)

  1. You can sign in to your MyOperator dashboard with Billing permissions.
  2. You have a supported payment method ready: Credit/Debit Card, UPI, or Net Banking.
  3. Your browser allows pop‑ups/redirects to complete the payment gateway flow.

Tip: Keep your billing details (company name, GSTIN, address) updated under Billing → Settings so receipts show the correct info.

Step‑by‑step: Recharge via dashboard

  1. Log in to your MyOperator Dashboard.
  2. From the left menu, click Billing.
  3. Open the Payments tab to view your current balance and recharge history.
  4. Click Pay Now to open the recharge window.
  5. Enter the amount you want to add.
  6. Select a payment method:
    • Credit/Debit Card
    • UPI
    • Net Banking
  7. Follow the payment gateway prompts (OTP/verification) to complete the transaction.

Expected result

  • Your available balance updates instantly after a successful payment.
  • You receive an email receipt at your registered email address.
Screenshot placeholder
Alt text: “Billing → Payments tab showing Current Balance, Recharge History table, and the Pay Now button.”
Caption: Use Billing → Payments to recharge and view history.

What you’ll see on the Payments screen

Section

Description

Current Balance

Available account credits (₹).

Recharge History

Past transactions with date, amount, and method.

Invoices

GST‑compliant downloadable receipts for completed payments.

Optional: Auto‑Pay and low‑balance alerts

  • Auto‑Pay (recurring): Enable under Billing → Recurring Payment Setup to avoid interruptions.
  • Low‑balance alerts: Configure alerts so admins get notified before services are impacted.

Troubleshooting & edge cases

Recharge didn’t reflect immediately
• Wait up to 10 minutes and refresh the Payments tab.
• Check your bank/UPI app for a successful debit message.
• If still missing, contact Support with the payment reference.

Gateway shows failed but amount debited
• It may auto‑reverse per bank timelines. Share the transaction ID, amount, and time with support@myoperator.co for a status check.

Need an invoice/receipt
• Open Billing → Invoices and click Download PDF for the relevant transaction.

UPI payment timed out
• Approve the request promptly in your UPI app and retry from Pay Now.

Multiple small charges seen
• Some banks place temporary auth holds. They usually clear automatically; contact Support if they don’t.

Copy‑paste: ask Support for payment trace

Subject: Payment not reflecting – trace requestAccount ID: <your_account_id>Date & time (IST): <YYYY-MM-DD HH:MM>Amount (₹): <amount>Method: <Card/UPI/Net Banking>Gateway/bank reference: <UTR/Ref ID>Issue: <not reflecting / failed but debited>Steps tried: refresh, checked bank/UPI, re‑logged

FAQ

Which payment methods are supported?
Credit/Debit Card, UPI, and Net Banking via the payment gateway.

How fast does my balance update?
Instantly after a successful transaction. Allow a few minutes for the view to refresh.

Can I get a GST‑compliant invoice?
Yes—see Billing → Invoices → Download PDF after payment.

Where can I see previous recharges?
In Payments → Recharge History, with date, amount, and method.

Will Auto‑Pay charge me automatically?
Yes, per your configured recurring settings under Billing → Recurring Payment Setup.

Related articles

  • How can I download invoices?
  • How can I view my Activated Plan?
  • Why was my payment declined? (gateway troubleshooting)
Replace these with links to your live KB pages once available.

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