What is the benefit of using an OBD?
The benefit of using an OBD is that it helps in:
It automatically generates outbound calls to customers from the contact list queued by you. In other words, if you want to call 100 customers, you do not need to call each customer individually, the OBD will generate a call to each customer as per the availability of agents and channel lines.
If you have more than one product/service, then you can use OBD to cross sell your new products among your existing customers to increase your business’s revenue. For example, customers that have a savings account can be offered a credit card or home loan or life insurance etc.
If you want to follow up or update your customers about a new product/ feature then, you can use the OBD to schedule calls. Doing this will save your time as you no longer need to call each customer manually. The OBD will automate outbound calls to each customer as per the scheduled date and time.
How does an IVR benefit me?
The following are the benefits of an IVR: It helps extend the reach of your business 24*7 thereby enhancing customer experience. It connects callers to right departments or agents. It gathers information and routes calls to the appropriate agent. It ...
How to make outgoing calls via MyOperator (Click to call and Dialer app)
MyOperator is giving facility to make outgoing calls via MyOperator. You and your team can initiate calls from the mobile app, web panel, and CRM MyOperator provides a Caller-ID to make outgoing calls, Caller-ID is the number that displays on ...
Is OBD similar to a Click ‘o’ call feature?
Outbound Dialer is an enhancement of the Click ‘O’ call feature. The Click ‘O’ call feature allows you to call a particular customer directly from the MyOperator web panel. Whereas, with an OBD you do not need to call each customer individually, you ...
What features are included in OBD and not in CODAC?
OBD CODAC The call can get transferred from one user to another user in your organization. The call cannot get transferred between the users in your organization. The details of an ongoing call can be seen in the live call widget on the logs page. ...
Can i use my already existing IVR for OBD?
No, for OBD you need to create a separate IVR that’ll only receive outbound calls. No incoming calls can land on this outgoing IVR. MyOperator is an initiative towards making call management easy for small and medium sized organizations. It ...