What is the logic behind the Kreato integration?

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  Short answer: When calls are answered or missed, Zendesk tickets are automatically created. The tickets are assigned based on email ID matching between Zendesk and MyOperator. If users are added or modified, a manual sync request is required to ...

• What is the logic behind the Pipedrive integration with MyOperator?

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• What is the logic behind the Zendesk integration?

  Logic: For every call, the ticket will be generated to the agent who has picked up the call. For missed calls, the ticket will be generated and assigned to the admin.

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  Logic: Incoming calls: Myoperator will check if an open deal exists in the Pipedrive panel or not. If deal does not exist, we will create a new deal if deal exists, we add the call as activity. Outgoing Calls: Only activity will be saved against open ...

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  Logic: The CRM team will generate leads for new calls and activity for existing calls Webhook (URL will be changed for every client): ...