What is the process when a conversation moves to the Assigned state?

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• How does a conversation transition from one state to another?

  The transitions include: Open to Assigned: When Agent A opens an unassigned conversation and responds to it. It will be assigned to user A or; When Manager, Admin , Owner assigns a conversation to user A, it will be moved to Assigned State. Assigned ...

• What happens to conversations assigned to deleted agents?

  Any conversation assigned to a deleted agent will be moved back to the Open state.

• What are the different states a conversation can have?

  Conversations can have the following states: Open: New or unassigned conversations. Any incoming new message that is not currently assigned to anyone will land in the OPEN state It can be from a completely new contact or a contact whose conversation ...

• Can other agents access Assigned conversations?

  Other agents can view the conversation but cannot intervene unless the assigned agent transfers it or an admin/manager takes control.

• What is conversation-based pricing on WhatsApp Business API?

  Conversation-based pricing charges businesses per conversation, not per individual message sent or received. Each conversation is a 24-hour message thread between the business and the customer.