What should I do if calls are not landing on customer’s number?
If the call is not landing your customer’s number, share the UID of the customer to your account manager. If you have received any error message, share the same with your account manager or write to us at
support@myoperator.co
MyOperator is an initiative towards making call management easy for small and medium sized organizations. It understands how management of phone calls can directly impact customer service. Therefore, it is built to better serve the needs of the customers. The idea is to envision a world where businesses are able to manage, track and record their business calls.
Along with an enthusiastic approach of making call management effective and manageable, our team of over 100 members, strives to find ways to bring in more features of a call management system across industries.
We believe that business relationships can be made sustainable with quality telephony experience leveraging cloud based technologies. We aim to deliver innovation through smarter simpler telephony solutions to the market. Our customers save their time, money and precious resources with better call management and increased operational efficiency. Our uniqueness lies in the simplicity and affordability of the services we offer and we are proud of doing so.
Related Articles
What should I do if calls are not landing on customer’s number?
Applies to: Admins, Team Leads, Agents (Dialer / Click-to-Call) Outcome: Isolate whether the failure is at the customer side, carrier route, or configuration (CLI/callflow), fix it, and confirm it’s working. Prerequisites Have the customer number, ...
How do I receive and place calls from my desktop using my MyOperator number?
⚡Quick answer - Yes — if Webcall is enabled for your account and you have a Fixed DID + Webcall access, you can handle all incoming and outgoing calls directly from your desktop browser. The call will ring on your Webcall window instead of your ...
What is the difference between a Virtual number and a Premium number?
A Premium number is just like a normal mobile number in which a customer is charged every time he calls but the number itself is unique in the sense that the digits form certain patterns. A Virtual number, on the other hand, looks like a normal ...
What’s the difference between Incoming Calls and Outgoing Calls components in MyOperator?
Short answer: Incoming Calls = customers call you (via your DIDs/IVR) → routing to agents/queues. Outgoing Calls = your team calls customers (manual dial, click-to-call, autodialer). They’re tracked and reported separately so you can isolate issues ...
Why should I invest in a toll free number for my business?
Toll free numbers have been in use since long and some very successful business empires have prospered by incorporating their usage in their daily requirements. And it’s not just about the number being toll free. 1. Increased Sale Studies and survey ...