What should I do if I am getting error message while trying to enable call forwarding from my number to my MyOperator business number/service number?

What should I do if I am getting error message while trying to enable call forwarding from my number to my MyOperator business number/service number?

Applies to: Anyone forwarding from a mobile/landline to a MyOperator DID/toll-free
Outcome: Successfully enable forwarding, confirm it works, and know what to share if help is needed.
Time: 5–10 minutes

Before you start (fast isolation)

  1. Direct-dial test
    Call your MyOperator number from another phone.
    • Expected: Your IVR plays within 2–3 seconds.
    • If this fails, fix the service side (DID mapping/IVR) first—this isn’t a forwarding problem.
  2. Have these handy
    • Your source number (the phone you’re forwarding from) & carrier/circle.
    • Your destination (MyOperator number).
    • A second phone for test calls.

Step-by-step: enable forwarding cleanly

  1. Remove any stale rules on the source phone
    • Android: Phone app → Settings → Calling accounts/SIM → Call forwarding → turn Off for all conditions.
    • iPhone: Settings → Phone → Call Forwarding → Off.
    • Landline: use the carrier’s deactivation code (see USSD reference).
  2. Add Unconditional forwarding (most reliable)
    • Android: Same path → Always forward → enter your full MyOperator number.
    • iPhone: Settings → Phone → Call Forwarding → On → enter your MyOperator number.
  3. (Optional) Add Conditional forwarding
    • Busy / No-answer / Unreachable rules can be set via USSD (below).
    • For no-answer, some carriers let you set ring seconds (e.g., 20–30 s).
  4. Dual-SIM check
    • Ensure you edited the correct SIM and it’s the default for calls.
  5. Restart the device and run two test calls
    • From two different carriers if possible.
    • Expected: Calls to the source number forward and your IVR plays.

USSD reference (GSM standard; varies by carrier/country)

Replace <DEST> with your MyOperator number. If a code fails, ask your carrier for the correct code for your plan/circle.
  • Unconditional (Always) forward
    • Activate: **21*<DEST>#
    • Deactivate: ##21#
    • Status: *#21#
  • Forward when busy
    • Activate: **67*<DEST># | Deactivate: ##67# | Status: *#67#
  • Forward when no answer
    • Activate: **61*<DEST># | Deactivate: ##61# | Status: *#61#
    • With ring seconds (example): **61*<DEST>**30#
  • Forward when unreachable (out of coverage/off)
    • Activate: **62*<DEST># | Deactivate: ##62# | Status: *#62#

Expected result (success criteria)

  • Calling your source number now plays your IVR within ~2–3 s.
  • In MyOperator → Calls → Logs, the inbound shows with your DID/department.

Common error messages → fixes

Error/Symptom

Likely cause

What to do

“Request failed / Not allowed / Operation unsuccessful”

Carrier blocks forwarding on your plan/SIM

Ask carrier to enable call forwarding for your number/plan

Forwards to wrong place / silence

Wrong destination formatting

Enter full number (include country/STD if required); no spaces

Forwarding to toll-free fails

Some carriers disallow forwarding to toll-free

Forward to a local DID provided by MyOperator

Forwarding sometimes works, then stops

Conflicting conditional rules; dual-SIM ambiguity

Deactivate all (##21# ##61# ##62# ##67#), re-add on the correct SIM

Long ring before forward

No-answer timer mis-set

Re-set with ring seconds (e.g., **61*<DEST>**20#)

Carrier UI says “Feature not available”

Prepaid/DND profile restriction or enterprise policy

Carrier support must remove restriction / provision service

Quick device checks (reduce OS interference)

  • Android: Allow background data, set Battery to Unrestricted for the Phone app; disable aggressive battery saver while configuring.
  • iPhone: Keep Call Forwarding toggle on; ensure Wi-Fi Calling/VoLTE settings aren’t blocking the carrier menu (rare).
  • Time & date: Set to Automatic to avoid USSD timing quirks.

What to share if you need help (copy-paste)

To: support@myoperator.co
Subject: Forwarding to MyOperator shows error — [Company/Account ID]
Body:

  • Source number & carrier/circle: [e.g., +91-9XXXXXXXXX, Airtel Delhi NCR]
  • Destination (MyOperator) number: [ +91-XXXXXXXXXX ]
  • Error shown (exact text or screenshot): [ ]
  • Forwarding type attempted: Unconditional / Busy / No-answer / Unreachable
  • Codes or settings path used: *[e.g., 21<DEST># / iPhone Settings]
  • Direct-dial to MyOperator works? [Yes/No]
  • Tests tried (times IST, calling carriers): [ ]
  • Steps from this guide already tried: [ ]

(You can also contact your Account Manager.)