Goal: Help you diagnose invoice problems quickly and submit a complete request so billing can fix it without back-and-forth.

When to use this guide

Use this if an invoice looks incorrect (wrong amount, tax/GST mismatch, duplicate charge, missing credit/discount, plan/period mismatch, or payment posted to the wrong account).

Common invoice issues

• Wrong plan/period (e.g., billed for Prime instead of Desk, or wrong dates)
• Usage/overage mismatch (minutes, add-ons)
• Tax/GST details (wrong GSTIN, place of supply, or rate)
• Discount/credit not applied (promotions, credit notes)
• Duplicate invoice or charge
• Currency conversion differences
• Payment applied to another account (same company, different workspace)

Prerequisites (what to gather first)

Have these ready so the team can verify quickly:

• Invoice number and billing period
• Company name and account email/ID
• Description of the issue (1–2 sentences)
• What you expected to see (correct amount, plan, tax, etc.)
• Any proof (payment reference/UTR, screenshots of plan page, prior invoice/credit note)

Step-by-step: report an invoice issue

1. Do a quick self-check
• Compare the invoice plan/period with your Plans/Billing page.
• Verify GSTIN and company details in your Billing profile.
• If you recently changed plans, note the effective date (pro-rata can apply).
2. Contact us with complete details
• Best contact: your Account Manager for account-specific review.
• Or email: support@myoperator.co with the items from Prerequisites above.
• Optional attachments: invoice PDF, payment receipt, screenshot of the mismatch.
3. Keep communication in one thread
• Reply to the same email with any follow-ups so the full history stays together.

What happens next (result & confirmation)

• You’ll receive an acknowledgement that the invoice issue is under review.
• If a correction is needed, you’ll get one of: adjusted invoice, credit note, or refund guidance (as applicable).
• Your Billing → Invoices page will reflect any updates once processed.

Figure 1 — Invoice details screen (caption): “Where to verify plan, period, tax/GST, and totals.”

Troubleshooting & tips

• Can’t find the invoice number? Open Billing → Invoices, filter by date, and open the PDF; the number is at the top.
• GST/TDS adjustments: Include your GSTIN and attach any TDS certificate if deductions were made.
• Duplicate charge suspected: Share both payment references; note which one is unintended.
• Changed plan mid-cycle: Pro-rata charges/credits may appear; include the plan-change date.
• Multiple workspaces: Confirm you’re viewing the correct workspace/account to avoid misapplied payments.