What triggers the opening of a service conversation?
What triggers the opening of a service conversation?
A service conversation is opened when any non-template message is sent and delivered to the customer, as long as no other conversation (marketing, utility, or authentication) is already open.
A Service conversation opens when the customer sends you a message (customer‑initiated). That message starts a rolling 24‑hour customer service window during which you can send non‑template (free‑form) messages. This is separate from ...
⚡Quick answer - For Live Chat sessions to function properly via WhatsApp Business API (WABA), your account must: Maintain a positive account balance Be within an active Service conversation window Avoid using templates (which trigger paid ...
When the user sends a marketing, utility, or authentication template to a customer, Meta checks for an open conversation of the same category. If one exists, no new conversation is opened. If none exists, a new 24-hour conversation is started. ...
A customer service window is a 24-hour period that opens when a customer sends a message to the business. During this time, businesses can send any type of message (template or non-template) to the customer without opening a new conversation.