What happens after my 3-day MyOperator trial ends, and how do I reactivate full calling?

What happens after my 3-day MyOperator trial ends, and how do I reactivate full calling?

⚡Quick answer -

When the trial expires, your account shifts into limited-access mode: all inbound/outbound calling and automations pause, but you can still log in, review data, and upgrade at any time. Upgrading or adding a payment method instantly restores full service—your IVR, numbers, and call logs remain intact.

When should I use this guide?

Follow these steps if your free trial just ended (or minutes ran out early) and you want to understand what’s paused, what’s still accessible, and how to reactivate calling without losing data.

📕Table of Contents

  1. What changes at expiry
  2. What you can still access
  3. Prerequisites for reactivation
  4. Watch the video walkthrough
  5. Restore full access (step-by-step)
  6. Workflow
  7. Success checklist
  8. Data retention & export
  9. Edge cases & limits
  10. Troubleshooting matrix
  11. Related Articles

1 — What changes at expiry

Item

Trial active

After expiry

Notes

Inbound calls

Rings IVR/agents

Paused (number deactivated)

Callers hear out-of-service or busy tone

Outbound calls

Allowed

Disabled

API & Dialer blocked

Integrations / automations

Fire normally

Paused

Resume after upgrade

Dashboard login

Yes

Yes (read-only)

View & export data

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2 — What you can still access

• Sign-in & Dashboard (read-only)

• Configuration (IVR, users, departments)

• Reports & Call Logs (exportable)

• Billing page to upgrade or add a card

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3 — Prerequisites for reactivation

Requirement

Where to check

Owner/Admin role

Profile → Role

Valid payment method

Settings → Billing → Add Card / UPI / NetBanking

KYC / Compliance (region-specific)

Settings → Compliance

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Watch the video walkthrough

4 — Restore full access (step-by-step)

  1. Log in to https://app.myoperator.com.
  2. Settings → Billing → Upgrade.
  3. Select a paid plan (lines, minutes, WhatsApp add-ons, etc.).
  4. Enter payment details → Pay & Activate.
  5. Complete KYC/number verification prompts if shown.
  6. Wait for green Activation successful banner (≈ 30 s).
  7. Place a test inbound & outbound call.

Copy-paste escalation template (if payment succeeds but calling is still paused):

Subject: Trial upgrade – calling still paused
Org ID: 12345 Email: admin@domain.com
Plan selected: Growth-15 Payment ID: PAY_8x9abc
Steps tried: Refresh, re-login
Please re-activate ASAP.

Send via in-app Help → Chat or email support@myoperator.com

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5 — Workflow

image.png

Alt-text: “After trial expiry, calls are blocked until payment; upgrade reopens telecom resources.”

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6 — Success checklist

✓ Business number shows Active.

✓ Test call connects and logs appear in Reports → Recent Calls.

✓ Automations (e.g., missed-call SMS) fire again.

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7 — Data retention & export

• Call history + settings retained 30 days after trial expiry.

• Export anytime: Reports → Export → CSV.

• After 30 days without upgrade, data may be archived or purged per policy—export before that date if you need a permanent record.

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8 — Edge cases & limits

Scenario

Impact

Remedy

Trial minutes exhausted on Day 2

Calling stops before Day 3

Upgrade early or request an extension

Regional KYC pending

Outbound disabled

Upload required documents

Multiple trials from the same org

System blocks new trial

Request Sales for extension exception

9 — Troubleshooting matrix

Symptom

Likely cause

Quick fix

Upgraded but calls are still paused

Payment pending / cache

Refresh dashboard; wait 2 min; contact Support

“Payment failed” error

Card declined

Try alternate card/UPI; call the bank

Can’t sign in

Wrong email or pwd

Use “Forgot password”; verify trial email

Compliance prompt loop

Missing KYC docs

Upload ID proof & address docs

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10 — Related Articles

• How to change the number of lines when you upgrade

• Understanding limited-access mode and billing status codes

• Extending a MyOperator trial for evaluation

Keywords - trial expiry, limited-access mode, upgrade plan, re-activate calling, MyOperator billing

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