⚡Quick answer -
Unwanted calls usually trace back to:
(a) recent marketing campaigns,
(b) misconfigured call-forwarding,
(c) number similarity/misdials, or
(d) Incorrect DID mapping at the telecom level. Follow the checklist below—first on the client side, then on the MyOperator support side—to isolate the cause.
Use it whenever your IVR service number receives persistent, irrelevant, random, or spam-like calls. The steps apply to all MyOperator plans and cover both in-house diagnostics and actions that require MyOperator support.
Ask your team to note:
• Approximate time range when spam calls peak
• Caller numbers (3–5 samples)
• Any ongoing campaigns where the service number (SN) appears
What to check | Why it matters | Action |
Review campaigns & promotions | Recently publicised numbers attract untargeted audiences. | Confirm if the SN is listed on live ads, SMS blasts, or social posts. |
Verify other business numbers & call forwarding | Incorrect forwarding can route foreign traffic to the SN. | Audit all published numbers; disable or correct forwarding rules that point to the SN. |
Call back the incoming numbers | Determines if calls are genuine, automated spam, or misdials. | Return a few calls to understand the caller's intent. |
Diagnostic step | Tool/stakeholder | Expected outcome |
Check for similar service numbers | Internal number directory | Identify 1–2-digit variations that could cause misdials. |
Validate DID mapping with the telco | Telecom partner coordination | Confirm SN is mapped uniquely and does not overlapping another DID. |
• If number similarity or DID overlap is confirmed, MyOperator will recommend changing the service number.
• If campaigns or call-forwarding are the culprits, update or withdraw the exposed numbers.
Success confirmation: You should observe a significant drop in irrelevant calls within one full business day after implementing the corrective action.
• The calls are legitimate leads generated by your active campaigns.
• The issue involves audio quality, latency, or IVR prompt errors (separate troubleshooting).In these cases, follow the respective troubleshooting guides or contact MyOperator support.