How do I create date- or time-based filters in MyOperator call logs?
⚡Quick answer -
• Date filter (web & mobile): Logs → Advanced Filters → pick Start & End dates → Apply.
• Time filter (web only): Logs → Advanced → enter Start Date/Time & End Date/Time → Save Filter.
Result: The log table refreshes to show only calls that occurred inside the selected range; a blue pill displays the active filter.
When should I use this guide?
Use it whenever you need to analyse calls for a specific campaign period, isolate traffic during business hours, or export month-end/activity reports that map to your finance calendar—without endless scrolling.
1. Prerequisites
Requirement | Why it matters |
Role: Admin, Manager & Call agent | Admin can access to all the filters, Manager can access for his team and Call agent can only access to his/her own filters. |
Account time zone set | Date ranges respect Settings → Company Profile time-zone. |
Max selectable range: 90 days | Prevents heavy queries (split longer spans into ≤ 90-day chunks). |
Flip-side: Time filters currently apply only in the web dashboard and operate on IST regardless of your system time zone.
2. Feature comparison
Capability | Web dashboard | Android / iOS app |
Date range filter | ✓ | ✓ |
Time range filter | ✓ (HH:MM) | ✗ |
Save filter for reuse | ✓ | ✗ |
3. Create a date filter
Web (desktop browser)
- Sign in to
https://app.myoperator.com. - Left nav → Analytics ▸ Logs.
- Click Advanced Filters (top-right).
- Under Date Range, pick Start date and End date. (Tip: use ← → arrow keys to jump months.)
- Press Apply.
- (Optional) Reset Filters to clear all criteria.
Mobile app
Step | Android | iOS |
1 | Menu ▸ Logs | Logs tab (bottom bar) |
2 | Tap Filters 🔍 | Tap Filters icon |
3 | Choose Custom Range | Choose Custom Range |
4 | Set start & end dates | Set start & end dates |
5 | Tap Apply | Tap Apply |
4. Create a time-based filter
(Web dashboard only—IST time zone)
- Dashboard → Logs.
- Click Advanced.
- Under Date/Time, pick your Start and End timestamps (format YYYY-MM-DD HH: MM, 24-hr).
- (Optional) Add other criteria such as Status = Missed.
- Click Save filter, give it a name (e.g., “Weekday 10-12 Missed”).
- Reapply it anytime via Filter List.
Example setups:
• Missed calls on 1 July 2025, 10-12 AM
Start: 2025-07-01 10:00
End: 2025-07-01 12:00
Status: Missed
• Answered support calls during evening shift
Start: 2025-07-01 18:00
End: 2025-07-01 22:00
Status: Answered
5. Expected outcome
The log table refreshes to show only calls inside your range; a blue pill displaying the chosen dates/times appears above the table so you always know a filter is active.
Saved time filters reside under Filter List for one-click reuse or CSV export.
6. Troubleshooting & limitations
Symptom | Likely cause | Fix |
No records found | Date/time range has no calls | Widen the range or check if the team was offline. |
Can’t pick > 90 days | System cap to prevent heavy queries | Split into two exports (e.g., Jan-Mar & Apr-Jun), then merge. |
Time format rejected | Wrong pattern | Use |
Data doesn’t auto-refresh | Filters are static | Click Apply again after new calls arrive. |
Still stuck? In-app Help ▸ Live Chat or email support@myoperator.com
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