How do I create date- or time-based filters in MyOperator call logs?

How do I create date- or time-based filters in MyOperator call logs?

⚡Quick answer -

• Date filter (web & mobile): Logs → Advanced Filters → pick Start & End dates → Apply.

• Time filter (web only): Logs → Advanced → enter Start Date/Time & End Date/Time → Save Filter.

Result: The log table refreshes to show only calls that occurred inside the selected range; a blue pill displays the active filter.

When should I use this guide?

Use it whenever you need to analyse calls for a specific campaign period, isolate traffic during business hours, or export month-end/activity reports that map to your finance calendar—without endless scrolling.

1. Prerequisites

Requirement

Why it matters

Role: Admin, Manager & Call agent

Admin can access to all the filters, Manager can access for his team and Call agent can only access to his/her own filters.

Account time zone set

Date ranges respect Settings → Company Profile time-zone.

Max selectable range: 90 days

Prevents heavy queries (split longer spans into ≤ 90-day chunks).

Flip-side: Time filters currently apply only in the web dashboard and operate on IST regardless of your system time zone.

2. Feature comparison 

Capability

Web dashboard

Android / iOS app

Date range filter

✓

✓

Time range filter

✓ (HH:MM)

✗

Save filter for reuse

✓

✗

3. Create a date filter 

Web (desktop browser)

  1. Sign in to https://app.myoperator.com.
  2. Left nav → Analytics ▸ Logs.
  3. Click Advanced Filters (top-right).
  4. Under Date Range, pick Start date and End date. (Tip: use ← → arrow keys to jump months.)
  5. Press Apply.
  6. (Optional) Reset Filters to clear all criteria.

image.png

Mobile app

Step

Android

iOS

1

Menu ▸ Logs

Logs tab (bottom bar)

2

Tap Filters 🔍

Tap Filters icon

3

Choose Custom Range

Choose Custom Range

4

Set start & end dates

Set start & end dates

5

Tap Apply

Tap Apply

4. Create a time-based filter 

(Web dashboard only—IST time zone)

  1. Dashboard → Logs.
  2. Click Advanced.
  3. Under Date/Time, pick your Start and End timestamps (format YYYY-MM-DD HH: MM, 24-hr).
  4. (Optional) Add other criteria such as Status = Missed.
  5. Click Save filter, give it a name (e.g., “Weekday 10-12 Missed”).
  6. Reapply it anytime via Filter List.

Example setups:

• Missed calls on 1 July 2025, 10-12 AM

Start: 2025-07-01 10:00
End: 2025-07-01 12:00
Status: Missed

• Answered support calls during evening shift

Start: 2025-07-01 18:00
End: 2025-07-01 22:00
Status: Answered

5. Expected outcome

The log table refreshes to show only calls inside your range; a blue pill displaying the chosen dates/times appears above the table so you always know a filter is active.

Saved time filters reside under Filter List for one-click reuse or CSV export.

6. Troubleshooting & limitations

Symptom

Likely cause

Fix

No records found

Date/time range has no calls

Widen the range or check if the team was offline.

Can’t pick > 90 days

System cap to prevent heavy queries

Split into two exports (e.g., Jan-Mar & Apr-Jun), then merge.

Time format rejected

Wrong pattern

Use YYYY-MM-DD HH:MM (24-hr).

Data doesn’t auto-refresh

Filters are static

Click Apply again after new calls arrive.

Still stuck? In-app Help ▸ Live Chat or email support@myoperator.com


    • Related Articles

    • How do I create time-based filters in MyOperator?

      You can create filters based on time to view specific call logs or reports in your MyOperator dashboard. This is useful for narrowing results by hours, shifts, or date ranges. On this page When to Use Time Filters Prerequisites Steps to Create a ...

    • What are “Notes” in MyOperator and how do I add them to call logs?

      ⚡Quick answer- Notes are internal comments you attach to a call log (e.g., follow-ups, customer preferences). Open the call in Call Logs → Notes tab → type your comment → Save. Notes are time-stamped, visible to teammates, and included in CSV/Excel ...

    • How do MyOperator Call Disposition Webhooks work?

      ⚡Quick answer – A Call Disposition Webhook fires automatically when an agent adds a disposition to a call log in MyOperator. As part of the 2025 security update, all webhooks must now use HTTPS + POST + JSON and static parameters. GET, dynamic query ...

    • How does MyOperator work?

      In one line: MyOperator is a cloud platform that routes, tracks, and analyzes phone calls and WhatsApp conversations from a single dashboard—no hardware required. Jump to When you should use MyOperator Prerequisites How calls work (inbound & ...

    • Can I create a filters based on time?

      Yes, you can definitely create filters based on time. Follow the steps: 1. Login to your MyOperator panel and go to “Logs” 2. Click on “Advance” to get your own list 3. Fill in the criteria and here you can enter the required time and save the list. ...