How do I create date- or time-based filters in MyOperator call logs?

How do I create date- or time-based filters in MyOperator call logs?

⚡Quick answer -

• Date filter (web & mobile): Logs → Advanced Filters → pick Start & End dates → Apply.

• Time filter (web only): Logs → Advanced → enter Start Date/Time & End Date/Time → Save Filter.

Result: The log table refreshes to show only calls that occurred inside the selected range; a blue pill displays the active filter.

When should I use this guide?

Use it whenever you need to analyse calls for a specific campaign period, isolate traffic during business hours, or export month-end/activity reports that map to your finance calendar—without endless scrolling.

1. Prerequisites

Requirement

Why it matters

Role: Admin, Manager & Call agent

Admin can access to all the filters, Manager can access for his team and Call agent can only access to his/her own filters.

Account time zone set

Date ranges respect Settings → Company Profile time-zone.

Max selectable range: 90 days

Prevents heavy queries (split longer spans into ≤ 90-day chunks).

Flip-side: Time filters currently apply only in the web dashboard and operate on IST regardless of your system time zone.

2. Feature comparison 

Capability

Web dashboard

Android / iOS app

Date range filter

✓

✓

Time range filter

✓ (HH:MM)

✗

Save filter for reuse

✓

✗

3. Create a date filter 

Web (desktop browser)

  1. Sign in to https://app.myoperator.com.
  2. Left nav → Analytics ▸ Logs.
  3. Click Advanced Filters (top-right).
  4. Under Date Range, pick Start date and End date. (Tip: use ← → arrow keys to jump months.)
  5. Press Apply.
  6. (Optional) Reset Filters to clear all criteria.

image.png

Mobile app

Step

Android

iOS

1

Menu ▸ Logs

Logs tab (bottom bar)

2

Tap Filters 🔍

Tap Filters icon

3

Choose Custom Range

Choose Custom Range

4

Set start & end dates

Set start & end dates

5

Tap Apply

Tap Apply

4. Create a time-based filter 

(Web dashboard only—IST time zone)

  1. Dashboard → Logs.
  2. Click Advanced.
  3. Under Date/Time, pick your Start and End timestamps (format YYYY-MM-DD HH: MM, 24-hr).
  4. (Optional) Add other criteria such as Status = Missed.
  5. Click Save filter, give it a name (e.g., “Weekday 10-12 Missed”).
  6. Reapply it anytime via Filter List.

Example setups:

• Missed calls on 1 July 2025, 10-12 AM

Start: 2025-07-01 10:00
End: 2025-07-01 12:00
Status: Missed

• Answered support calls during evening shift

Start: 2025-07-01 18:00
End: 2025-07-01 22:00
Status: Answered

5. Expected outcome

The log table refreshes to show only calls inside your range; a blue pill displaying the chosen dates/times appears above the table so you always know a filter is active.

Saved time filters reside under Filter List for one-click reuse or CSV export.

6. Troubleshooting & limitations

Symptom

Likely cause

Fix

No records found

Date/time range has no calls

Widen the range or check if the team was offline.

Can’t pick > 90 days

System cap to prevent heavy queries

Split into two exports (e.g., Jan-Mar & Apr-Jun), then merge.

Time format rejected

Wrong pattern

Use YYYY-MM-DD HH:MM (24-hr).

Data doesn’t auto-refresh

Filters are static

Click Apply again after new calls arrive.

Still stuck? In-app Help ▸ Live Chat or email support@myoperator.com


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