How do I search and filter Call Logs in MyOperator?

How do I search and filter Call Logs in MyOperator?

⚡Quick answer -

Open Call Logs → use the Search bar (phone number, user, department, service number) plus Filters (date, direction, status) to pinpoint any call in seconds.

MyOperator provides two types of filters to help you narrow down and analyse call logs:

  • Default Filters for quick views
  • Advanced Filters for detailed criteria

When should I use this guide?

Use it whenever you need to locate a specific caller, audit an agent’s activity, or export a precise set of calls for reporting.

📕Table of Contents

  1. Prerequisites
  2. Watch the video
  3. Search-field
  4. Step-by-step: search Call Logs
  5. Refine with filters
  6. Success checklist
  7. Edge cases & limits
  8. Troubleshooting & escalation
  9. Related Articles

1. Prerequisites

Requirement

Why it matters

Role with Logs → View

Displays Call Logs

Desktop browser

Full feature set

Recording/status visibility

Depends on flow settings

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Watch the video walkthrough

2. Search-field

Search term

Example

Result

Phone number

+919811234567 or 9811

All calls to/from that number (partial OK)

User / Agent

Priya

Calls handled by Priya

Department

Support

Calls routed to Support queue

Service number

Your virtual number

All calls on that line

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3. Step-by-step: search Call Logs 

  1. Log in to MyOperator Web Panel.

image.pngAlt text: MyOperator panel

  1. Click Logs in the left sidebar.

image.png

Alt text: Click logs

  1. In the Search bar (top-right), type a phone number, user name, department, or service number.
  2. Press Enter or click Search.

image.png

Alt text: Use the search bar to filter results

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4. Refine with filters 

Using Default Filters

At the top-left of the logs panel, click one of the default filters:

  • Connected – Shows answered incoming and outgoing calls
  • Missed – Displays all missed incoming calls
  • SMS – Filters all text messages sent/received via MyOperator
  • Voicemail – Displays call logs where the caller left a voicemail recording

Unnamed

Alt text: Using default filters

Using Advanced Filters

Next to the default filters, click “Advanced Filter” to apply more granular criteria:

  • Date Range – Filter calls between custom start and end dates
  • Time Slot – Narrow down by time of day
  • Duration – View calls of a minimum or maximum duration
  • Caller Type / Status – Filter by connected, missed, or IVR vs mobile

Click Apply Filter to update the results.

Unnamed

Unnamed

Alt text: Using Advanced filters

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6. Success checklist 

✓ Result count drops to only matching rows.

✓ Opening any row shows data consistent with your search term/filters

✓ Exporting CSV (with filters applied) mirrors the onscreen list.

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7. Edge cases & limits 

• Date range too narrow — widen range if “No results”.

• Private/withheld IDs aren’t searchable; filter by time + department instead.

• Very large ranges may load slowly; add status or direction to speed up.

8. Troubleshooting & escalation 

Issue

Quick fix

No results

Widen date, remove extra filters

Search bar missing

Ask Admin for Logs → View permission

Slow / timeout

Reduce date span; add Status filter

Need export of results

Apply filters → Export → CSV

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9. Related Articles

• How do I export filtered call logs to CSV?

• What do the colour codes mean in Call Logs?

• Why can’t I access the Logs section in MyOperator?

Keywords: search call logs, filter logs, phone number lookup, agent call history, MyOperator

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