How do I search and filter Call Logs in MyOperator?
⚡Quick answer -
Open Call Logs → use the Search bar (phone number, user, department, service number) plus Filters (date, direction, status) to pinpoint any call in seconds.
MyOperator provides two types of filters to help you narrow down and analyse call logs:
- Default Filters for quick views
- Advanced Filters for detailed criteria
When should I use this guide?
Use it whenever you need to locate a specific caller, audit an agent’s activity, or export a precise set of calls for reporting.
📕Table of Contents
- Prerequisites
- Watch the video
- Search-field
- Step-by-step: search Call Logs
- Refine with filters
- Success checklist
- Edge cases & limits
- Troubleshooting & escalation
- Related Articles
1. Prerequisites
Requirement | Why it matters |
Role with Logs → View | Displays Call Logs |
Desktop browser | Full feature set |
Recording/status visibility | Depends on flow settings |
Watch the video walkthrough
2. Search-field
Search term | Example | Result |
Phone number |
| All calls to/from that number (partial OK) |
User / Agent |
| Calls handled by Priya |
Department |
| Calls routed to Support queue |
Service number | Your virtual number | All calls on that line |
3. Step-by-step: search Call Logs
- Log in to MyOperator Web Panel.
Alt text: MyOperator panel
- Click Logs in the left sidebar.
Alt text: Click logs
- In the Search bar (top-right), type a phone number, user name, department, or service number.
- Press Enter or click Search.
Alt text: Use the search bar to filter results
4. Refine with filters
Using Default Filters
At the top-left of the logs panel, click one of the default filters:
- Connected – Shows answered incoming and outgoing calls
- Missed – Displays all missed incoming calls
- SMS – Filters all text messages sent/received via MyOperator
- Voicemail – Displays call logs where the caller left a voicemail recording
Alt text: Using default filters
Using Advanced Filters
Next to the default filters, click “Advanced Filter” to apply more granular criteria:
- Date Range – Filter calls between custom start and end dates
- Time Slot – Narrow down by time of day
- Duration – View calls of a minimum or maximum duration
- Caller Type / Status – Filter by connected, missed, or IVR vs mobile
Click Apply Filter to update the results.
Alt text: Using Advanced filters
6. Success checklist
✓ Result count drops to only matching rows.
✓ Opening any row shows data consistent with your search term/filters
✓ Exporting CSV (with filters applied) mirrors the onscreen list.
7. Edge cases & limits
• Date range too narrow — widen range if “No results”.
• Private/withheld IDs aren’t searchable; filter by time + department instead.
• Very large ranges may load slowly; add status or direction to speed up.
8. Troubleshooting & escalation
Issue | Quick fix |
No results | Widen date, remove extra filters |
Search bar missing | Ask Admin for Logs → View permission |
Slow / timeout | Reduce date span; add Status filter |
Need export of results | Apply filters → Export → CSV |
9. Related Articles
• How do I export filtered call logs to CSV?
• What do the colour codes mean in Call Logs?
• Why can’t I access the Logs section in MyOperator?
Keywords: search call logs, filter logs, phone number lookup, agent call history, MyOperator
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