How can we keep our NGO helpline number as a permanent business number?

How can we keep our NGO helpline number as a permanent business number?

⚡Quick answer -

Secure the number in your NGO’s legal name, stay on a paid subscription, keep telecom documents up to date, pay every bill on time, and confirm with MyOperator Support that the number is locked to your account.

Follow the steps below to avoid reassignment or suspension.

When should I use this guide?

Review these actions if you’ve just activated a helpline, are switching plans, or want to make sure the number is never reclaimed by the provider.

1. Prerequisites & why permanence matters

• The helpline must be registered under the NGO’s official legal name.

• An active monthly or annual MyOperator plan is required—trial plans don’t lock numbers.

• Valid NGO registration papers (TRAI or local authority) must be on file.

2. Step-by-step checklist

Step

Action

Why it matters

1

Register the number with your telecom provider under the NGO’s legal name.

Proves legal ownership.

2

Subscribe to an ongoing (paid) plan—monthly or annual.

Trial plans can expire and release numbers.

3

Keep all NGO docs and registration info current with the provider.

Required by telecom regulations.

4

Pay invoices on or before the due date.

Late payment can trigger suspension.

5

Update address, name, or admin contacts in the provider portal.

Prevents missed notices and accidental deactivation.

6

Ask Support to confirm the number is marked “permanent” for your NGO.

Locks the number against reassignment during short outages.

7

Publicise the helpline on every channel (website, flyers, social).

Reinforces it as the primary number and discourages changes.

3. Edge cases & compliance reminders

• Regulatory audits: keep digital copies of trust deeds, 80G certificates, etc.

• Plan downgrades: verify the new plan still supports permanent retention.

• Temporary inactivity: confirm with Support that the number remains reserved while campaigns are paused.

4. When a number might be lost?

Your number can be reclaimed if:

• Payments lapse beyond the grace period.

• Registration documents expire or are revoked.

• The helpline remains inactive beyond the provider’s retention window and is not flagged as permanent.

Keywords: NGO helpline permanence, retain phone number, MyOperator number retention, telecom compliance