Add/Remove departments
How can I add users to the departments in MyOperator and define the call routing method for those users?
⚡Quick answer - Go to Manage → Settings → Departments → Add New or Edit a department → set manager and assign users → open Department settings for call flow to choose routing (Serial, Simultaneous, Balanced, Sticky) → set ring time and order → Save. ...
What all information can be updated once the department is added?
You can edit these fields anytime: Department name Department manager Department extension/number Department members (add/remove users) Department call flow (optional: rules that control how inbound calls are routed) When to use this Update ...
How do I add users to departments and configure call routing in MyOperator?
? When to Use You want to group agents into functional teams (e.g., Sales, Support). You need precise control over how incoming calls are distributed among team members. ✅ Prerequisites Requirement Why It Matters Admin/Manager role Only these roles ...
How do I add, edit, or delete a department in MyOperator?
⚡ Quick answer - Web: Sign in → Manage → Departments → Add New (or ⋮ Edit) → fill/adjust Name, Extension, Manager, Users → Save. Mobile: More → Settings → Departments → (+) or ⋮ Edit → complete fields → Save. Delete: Manage → Departments → ⋮ Remove → ...
How do I delete a department in MyOperator?
Why you might do this Clean up unused or test departments Prevent calls from routing to outdated teams Comply with org-chart changes after restructuring Prerequisites Requirement Details Role Owner or Admin permission IVR check Department must not ...
Why is there a limitation on the maximum number of departments that can be added at a single level IVR?
⚡Quick answer: Single‑level IVRs use DTMF keypad input (phone digits). Usable options map to 1–9. Keys like 0, *, and # are often reserved (operator, repeat/confirm). More than nine menu choices create input conflicts and a poor caller experience. To ...
Unpublished- Why is there a limitation on the maximum number of departments that can be added at a single level IVR?
Short answer: A single-level IVR (Interactive Voice Response) maps options to the phone keypad digits 1–9. Because callers can only press nine numeric options at that level, a single-level IVR is limited to nine departments. To support more, use a ...
What are departments?
Businesses have multiple departments to focus on specific activities, similarly different departments in MyOperator can be used to route calls to different groups of users, as well as measure and compare call volumes, performance of agents within and ...