Add/Remove departments
How can I add users to the departments in MyOperator and define the call routing method for those users?
⚡Quick answer - Go to Manage → Settings → Departments → Add New or Edit a department → set manager and assign users → open Department settings for call flow to choose routing (Serial, Simultaneous, Balanced, Sticky) → set ring time and order → Save. ...
How do I add, edit, or delete a department in MyOperator?
⚡ Quick answer - Web: Sign in → Manage → Departments → Add New (or ⋮ Edit) → fill/adjust Name, Extension, Manager, Users → Save. Mobile: More → Settings → Departments → (+) or ⋮ Edit → complete fields → Save. Delete: Manage → Departments → ⋮ Remove → ...
Why is there a limitation on the maximum number of departments that can be added at a single level IVR?
⚡Quick answer: Single‑level IVRs use DTMF keypad input (phone digits). Usable options map to 1–9. Keys like 0, *, and # are often reserved (operator, repeat/confirm). More than nine menu choices create input conflicts and a poor caller experience. To ...