After-Call SMS billing — how charges work and how to estimate your monthly cost

Applies to: Admins/Finance/Ops reviewing After-Call SMS on MyOperator Lite editions.
Outcome: Understand one-way vs two-way pricing and quickly estimate the monthly charge.
Time to complete: 3–5 minutes.

Key concepts

• Channel line: A concurrent call path on your account. Billing below is per channel line per month.
• One-way SMS: Sends an After-Call SMS to either the caller or the user.
• Two-way SMS: Sends After-Call SMS to both the caller and the user.

Quick formula (copy-paste)

Let:

• L1 = number of channel lines that never had two-way enabled in the month (one-way only)
• L2 = number of channel lines that had two-way enabled at any point in the month

Monthly charge = (L1 × ₹200) + (L2 × ₹400)

Two-way supersedes one-way on a line for the month; you don’t pay both on the same line.

How to check / verify in the Dashboard

1. Confirm your channel lines
• Go to Dashboard → Billing → Plan & Validity (or Billing → Summary). Note the number of channel lines.
2. Check After-Call SMS mode per line
• Go to Communication/Automation → After-Call SMS.
• For each line/group, confirm whether One-way or Two-way was enabled during the month.
3. Apply the formula
• Count L1 and L2 and compute the charge.
• Expected result: Your estimate should match the monthly rental portion on your invoice.

Common questions (and answers)

Does two-way bill pro-rata if enabled mid-month?
No. If two-way is enabled at any time in a billing month on a line, the full two-way rental applies for that line for that month.

If I revert to one-way, when do charges change back?
From the next billing month for that line (since the current month already incurred two-way).

Is per-SMS usage also billed?
This article covers monthly rental for After-Call SMS on Lite editions. Any additional per-SMS usage—if applicable to your plan—will appear on your invoice under usage/consumption.

What if I add/remove channel lines mid-month?
Charges are assessed per active line. Review your invoice’s line-item dates; for specifics on mid-month changes, contact your Account Manager.

Troubleshooting & edge cases

• Invoice higher than estimate?
• Re-check if any line had two-way enabled even briefly.
• Confirm your channel line count for the period.
• Look for usage-based SMS charges (if your plan includes them).
• Incorrect mode in reports?
• Verify who has permission to toggle After-Call SMS. Restrict access to admins to prevent accidental two-way activation.
• Need an audit trail?
• Ask Support for configuration change logs for After-Call SMS (month and line IDs).

Escalation (fast-resolution template)

Subject: After-Call SMS billing check — [Month YYYY]
Body (copy-paste):

• Account/Company: [Name]
• Channel lines active (count): [#]
• Lines with two-way enabled (L2): [#]
• Lines one-way only (L1): [#]
• My estimate: (L1 × ₹200) + (L2 × ₹400) = ₹[amount]
• Invoice number & amount: [# / ₹]
• Notes: [e.g., mid-month toggle on line #2]

Send to support@myoperator.co or your Account Manager.