How can I enable/disable after call SMS?

How can I enable/disable after call SMS?

Applies to: Admins/Owners
Outcome: Turn After-Call SMS on/off for callers and/or users, pick templates, and verify delivery.
Time: 3–6 minutes

Prerequisites

  • Access: Admin rights to Communication/Automation and Billing.
  • Compliance: DLT header (Sender ID) + approved templates available.
  • Billing: Feature may be chargeable; Two-way (caller and user) usually costs more than One-way (either side).

Steps

  1. Open the module
    Dashboard → Communication/Automation → After-Call SMS
  2. Edit feature status
    Click Edit (Feature Status).
  3. Choose recipients
    • Enable for Callers — on/off
    • Enable for Users — on/off
    • Enabling both = Two-way.
  4. Select templates
    • Assign the appropriate DLT-approved template(s) for each enabled recipient.
  5. Save
    Click Save to apply.

Avoid duplicates (rule overlap & priority)

  • If multiple rules can fire, only the highest-priority (topmost) rule sends.
  • Keep specific rules (e.g., Missed + Sales) above general catch-alls (e.g., Missed — All).
  • Use one catch-all at the bottom.

Troubleshooting

  • No SMS sent: Rule disabled; conditions didn’t match; template not mapped; DLT header/template mismatch; invalid/DND number.
  • Raw in SMS: Placeholder typo or missing data on user/call record.
  • Only one side received SMS: You likely selected One-way; switch to Both (Two-way).
  • Unexpected charges: Review One-way vs Two-way and your plan’s pricing in Billing / Business Plan → Feature details.

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