Can a customer who is calling on the IVR transfer a call?

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• Can a customer calling on the IVR transfer a call?

  ⚡Quick answer - No. Callers who dial your Interactive Voice Response (IVR) menu cannot transfer calls. The call-transfer feature is reserved for authorised agents within your organisation. When should I use this guide? Share this article whenever a ...

• Can a customer who is calling on the IVR transfer a call?

  Short answer: No. Callers navigating the IVR (Interactive Voice Response) cannot transfer a call themselves. Transfers can only be performed by your organization’s agents after they answer the call. What does the IVR do (and not do)? The IVR is a ...

• Can I use my already existing IVR for OBD (Outbound Dialer) in MyOperator?

  Short answer: No—your inbound IVR cannot be used as-is for OBD. Why? OBD flows are outbound-only, optimized for auto-dial + press-key journeys, pacing, and reporting. You should create a dedicated OBD IVR, but you can reuse audio prompts (greetings, ...

• Is OBD similar to the Click ‘O’ Call feature?

  Short answer: No. They solve different problems. Click ‘O’ Call is a 1‑to‑1, agent‑initiated call you trigger from the dashboard/CRM to instantly connect an agent with one customer. OBD (Outbound Dialer) is an automated, 1‑to‑many system that dials a ...

• How to make outgoing calls via MyOperator (Click to call and Dialer app)

  MyOperator is giving facility to make outgoing calls via MyOperator. You and your team can initiate calls from the mobile app, web panel, and CRM MyOperator provides a Caller-ID to make outgoing calls, Caller-ID is the number that displays on ...