Can a customer who is calling on the IVR transfer a call?
No, a customer who is calling on the IVR cannot transfer a call. Only an agent attending calls in your organization can transfer calls.
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What is the difference between conference calling and call transferring?
Conference calling: It involves a conversation between more than 2 people simultaneously. For example, consider this- There are 3 callers: A, B and C. When all the 3 callers are connected on one call simultaneously, then it is referred to as a ...
How to make outgoing calls via MyOperator (Click to call and Dialer app)
MyOperator is giving facility to make outgoing calls via MyOperator. You and your team can initiate calls from the mobile app, web panel, and CRM MyOperator provides a Caller-ID to make outgoing calls, Caller-ID is the number that displays on ...
What happens if a customer assigned to an agent calls on the IVR?
If a customer assigned to an agent calls on the IVR, the call will get directly forwarded to the assigned agent.
When I can transfer a call directly from the web panel?
You can transfer an incoming IVR call when the call is connected to an agent in your organization, directly from the web panel. Note: All the on-going calls will be displayed on your Live call widget as connecting calls, on the left-corner of your ...
What are the different types of IVR available?
According to the requirements of the customers and businesses, MyOperator lets you create your own IVRs depending on your usability. You can create the following types of IVRs with MyOperator: Default IVR: This is an IVR which is usually played when ...