Can a user/ agent unsubscribe for calls? If so, how can they do it?
Agents can temporarily stop receiving forwarded business calls and resume later.
In this article
- When to use “Pause”
- Prerequisites
- Method 1 — Web dashboard: Turn Call Availability Off
- Method 2 — SMS opt-out link (sent at onboarding)
- What changes after you pause
- Verify it worked
- Troubleshooting
- FAQs
When to use “Pause”
Use Pause if you’re on leave, in training, or off-shift and don’t want to ring for business calls. You’ll still receive personal calls to your SIM as usual.
Prerequisites
- You are a user with an agent role mapped to a team/queue.
- Your account uses MyOperator call forwarding to your phone (landline or mobile).
- Admins may override availability for emergency routing.
Method 1 — Web dashboard: Turn Call Availability Off
- Sign in to the MyOperator Dashboard.
- Click your profile avatar (top-right).
- Toggle Call Availability to Off.
- Toggle it On anytime to resume.
Result: You won’t be rung in queues/ring groups until you turn availability back On.
Copy-paste navigation: Dashboard > Profile menu > Call AvailabilityMethod 2 — SMS opt-out link (sent at onboarding)
When you’re added as a user, you receive an SMS with an opt-out link.
- Tap the link to disable call access.
- To resume later, use Method 1 to toggle Call Availability On (or ask an admin to re-enable you).
What changes after you pause
- Inbound: You won’t receive forwarded business calls. The system follows fallback/overflow rules (next agent, group, or voicemail).
- Outbound: You can still place outbound calls (subject to your plan).
- Presence: Your status appears as Unavailable/Paused to supervisors.
- Logs: Call logs show that you were skipped due to availability.
Verify it worked
- In the dashboard, confirm the Call Availability toggle shows Off.
- Ask a teammate to place a test call into your queue.
- Check Reports > Call Logs that the call skipped your device and routed to the next step.
Copy-paste navigation: Reports > Call LogsTroubleshooting
- Still receiving calls: You might be in a fallback group or a ring-all rule. Ask an admin to remove you from those temporarily.
- No Call Availability toggle: You may not have an agent role, or your org has custom routing. Contact an Admin/Owner.
- Paused but missed voicemails piling up: Ensure overflow/voicemail is configured for your team.
- Need to pause someone else: Admins can change an agent’s availability from Manage > Users.
FAQs
Does Pause block personal calls to my number?
No. It only affects MyOperator-forwarded business calls.
Will I still get app/web notifications?
You won’t ring for calls. Depending on settings, you may still see missed-call or voicemail notifications.
How long does Pause last?
Until you turn Call Availability back On (or an admin re-enables you).
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