How do I disable or delete a user so they stop receiving MyOperator business calls?

How do I disable or delete a user from MyOperator panel?

⚡Quick answer -

To stop a user from receiving or making calls, disable them (turn off Call Availability, remove them from queues, or switch off outbound) or delete them:

• For a temporary stop, go to Manage → Users → ⋮ → Set Call Availability and toggle it Off (user won’t ring for any inbound calls).

• To block only certain queues, open IVR/Call Flow → select the queue → remove the user → Save.

• To prevent any outbound dialing, Manage → Users → ⋮ → Edit → Permissions → turn Click-to-Call/Outbound Off.

• To remove the seat entirely, Manage → Users → 🗑️ Delete, then Confirm (frees the licence and stops all calls).

Quick choices (pick what you need)

Goal

Best option

Impact

Temporarily stop all calls to the user

Turn off Call Availability

User won’t ring via mobile/agent panel

Stop calls from specific queues/departments

Remove the user from those queues

Still can ring from other queues

Prevent any outbound by that user

Disable Outgoing/ClickOCall permission

Blocks web/extension dialing

Fully block and archive the seat

Deactivate/Delete user

Frees license; irreversible data effects vary

Option A — Turn off the user’s Call Availability (fastest)

  1. Go to Manage → Users
  2. Find the user → ⋮ (More) → Set Call Availability
  3. Toggle “Make or receive calls from the user's mobile” = OFF
  4. (If shown) Toggle Agent availability to Unavailable

Expected result: The user no longer receives incoming business calls.

Copy-paste nav: Manage → Users → ⋮ → Set Call Availability → OFF

Option B — Remove the user from specific queues/departments

  1. Open IVR/Call Flow → select the Queue/Department
  2. Members / Agents → Remove the user
  3. Save/Publish

Expected result: Calls for that queue skip the user; other queues are unaffected.

Option C — Disable outbound for that user (optional)

  1. Manage → Users → ⋮ → Edit → Permissions (Outgoing)
  2. Turn ClickOCall / Outbound OFF → Save

Expected result: User cannot place web/extension outbound calls.

Delete a user (step‑by‑step)

  1. Sign in to your MyOperator dashboard.
  2. In the left sidebar, go to Manage → Users.
  3. Search or scroll to find the user you want to remove.
  4. Click the Delete (🗑️) icon next to their name.
  5. Review the confirmation prompt, then click Confirm.

Verify (2 quick checks)

  • Live/Logs: Calls → Live/Logs during a test call—user should not ring or appear as a target.
  • Test call: Dial the IVR path that previously hit the user; confirm that other agents/voicemail handle it.

Edge cases & tips

  • Sticky/priority routing: If “sticky agent” is enabled, clear stickiness for that caller so it won’t try the disabled user.
  • Fallback rules: Ensure the queue still has enough available agents; add a fallback (voicemail/backup queue).
  • Business hours/DND: If only certain hours should be blocked, use Agent schedule or set user DND instead of disabling entirely.
  • Permanent changes: Prefer Deactivate/Delete only after exporting any needed reports/recordings tied to the user.

Troubleshooting

  • User still rings: Refresh agent panel; confirm all endpoints (mobile/softphone) are logged out; recheck queue membership.
  • Calls piling in a queue: Add agents or widen ring strategy; verify business hours are open.
  • User can still dial out: Re-check Permissions (Outgoing); sign out/in of the Chrome extension.