How do I disable or delete a user so they stop receiving MyOperator business calls?
⚡Quick answer -
• For a temporary stop, go to Manage → Users → ⋮ → Set Call Availability and toggle it Off (user won’t ring for any inbound calls).
• To block only certain queues, open IVR/Call Flow → select the queue → remove the user → Save.
• To prevent any outbound dialing, Manage → Users → ⋮ → Edit → Permissions → turn Click-to-Call/Outbound Off.
• To remove the seat entirely, Manage → Users → 🗑️ Delete, then Confirm (frees the licence and stops all calls).
When to use this guide?
When you want to stop a specific user from getting routed calls, with optional per-queue or account-wide scope.
Quick choices (pick what you need)
Goal | Best option | Impact |
Temporarily stop all calls to the user | Turn off Call Availability | User won’t ring via mobile/agent panel |
Stop calls from specific queues/departments | Remove the user from those queues | Still can ring from other queues |
Prevent any outbound by that user | Disable Outgoing/ClickOCall permission | Blocks web/extension dialing |
Fully block and archive the seat | Deactivate/Delete user | Frees license; irreversible data effects vary |
Option A — Turn off the user’s Call Availability (fastest)
- Go to Manage → Users
- Find the user → ⋮ (More) → Set Call Availability
- Toggle “Make or receive calls from the user's mobile” = OFF
- (If shown) Toggle Agent availability to Unavailable
Expected result: The user no longer receives incoming business calls.
Copy-paste nav: Manage → Users → ⋮ → Set Call Availability → OFF
Alt text: Dashboard → Profile menu → Call Availability
Option B — Remove the user from specific queues/departments
- Open IVR/Call Flow → select the Queue/Department
- Members / Agents → Remove the user
- Save/Publish
Expected result: Calls for that queue skip the user; other queues are unaffected.
Option C — Disable outbound for that user (optional)
- Manage → Users → ⋮ → Edit → Permissions (Outgoing)
- Turn ClickOCall / Outbound OFF → Save
Expected result: User cannot place web/extension outbound calls.
Delete a user (step‑by‑step)
- Sign in to your MyOperator dashboard.
- In the left sidebar, go to Manage → Users.
- Search or scroll to find the user you want to remove.
- Click the Delete (🗑️) icon next to their name.
- Review the confirmation prompt, then click Confirm.
Caption: How to Access Users
Caption: Confirm deletion to revoke access immediately.
Verify (2 quick checks)
- Live/Logs: Calls → Live/Logs during a test call—user should not ring or appear as a target.
- Test call: Dial the IVR path that previously hit the user; confirm that other agents/voicemail handle it.
Edge cases & tips
- Sticky/priority routing: If “sticky agent” is enabled, clear stickiness for that caller so it won’t try the disabled user.
- Fallback rules: Ensure the queue still has enough available agents; add a fallback (voicemail/backup queue).
- Business hours/DND: If only certain hours should be blocked, use Agent schedule or set user DND instead of disabling entirely.
- Permanent changes: Prefer Deactivate/Delete only after exporting any needed reports/recordings tied to the user.
Troubleshooting
- User still rings: Refresh agent panel; confirm all endpoints (mobile/softphone) are logged out; recheck queue membership.
- Calls piling in a queue: Add agents or widen ring strategy; verify business hours are open.
- User can still dial out: Re-check Permissions (Outgoing); sign out/in of the Chrome extension.
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