How do I disable or delete a user so they stop receiving MyOperator business calls?

How do I disable or delete a user so they stop receiving MyOperator business calls?

⚡Quick answer -

• For a temporary stop, go to Manage → Users → ⋮ → Set Call Availability and toggle it Off (user won’t ring for any inbound calls).

• To block only certain queues, open IVR/Call Flow → select the queue → remove the user → Save.

• To prevent any outbound dialing, Manage → Users → ⋮ → Edit → Permissions → turn Click-to-Call/Outbound Off.

• To remove the seat entirely, Manage → Users → 🗑️ Delete, then Confirm (frees the licence and stops all calls).

When to use this guide?

When you want to stop a specific user from getting routed calls, with optional per-queue or account-wide scope.

Quick choices (pick what you need)

Goal

Best option

Impact

Temporarily stop all calls to the user

Turn off Call Availability

User won’t ring via mobile/agent panel

Stop calls from specific queues/departments

Remove the user from those queues

Still can ring from other queues

Prevent any outbound by that user

Disable Outgoing/ClickOCall permission

Blocks web/extension dialing

Fully block and archive the seat

Deactivate/Delete user

Frees license; irreversible data effects vary

Option A — Turn off the user’s Call Availability (fastest)

  1. Go to Manage → Users
  2. Find the user → ⋮ (More) → Set Call Availability
  3. Toggle “Make or receive calls from the user's mobile” = OFF
  4. (If shown) Toggle Agent availability to Unavailable

Expected result: The user no longer receives incoming business calls.

Copy-paste nav: Manage → Users → ⋮ → Set Call Availability → OFF

image.png

Alt text: Dashboard → Profile menu → Call Availability

Option B — Remove the user from specific queues/departments

  1. Open IVR/Call Flow → select the Queue/Department
  2. Members / Agents → Remove the user
  3. Save/Publish

Expected result: Calls for that queue skip the user; other queues are unaffected.

Option C — Disable outbound for that user (optional)

  1. Manage → Users → ⋮ → Edit → Permissions (Outgoing)
  2. Turn ClickOCall / Outbound OFF → Save

Expected result: User cannot place web/extension outbound calls.

Delete a user (step‑by‑step)

  1. Sign in to your MyOperator dashboard.
  2. In the left sidebar, go to Manage → Users.
  3. Search or scroll to find the user you want to remove.
  4. Click the Delete (🗑️) icon next to their name.
  5. Review the confirmation prompt, then click Confirm.

Screenshot 2025-08-08 at 16.46.30.png

Caption: How to Access Users

Screenshot 2025-08-12 at 10.18.26.png

Caption: Confirm deletion to revoke access immediately.

Verify (2 quick checks)

  • Live/Logs: Calls → Live/Logs during a test call—user should not ring or appear as a target.
  • Test call: Dial the IVR path that previously hit the user; confirm that other agents/voicemail handle it.

Edge cases & tips

  • Sticky/priority routing: If “sticky agent” is enabled, clear stickiness for that caller so it won’t try the disabled user.
  • Fallback rules: Ensure the queue still has enough available agents; add a fallback (voicemail/backup queue).
  • Business hours/DND: If only certain hours should be blocked, use Agent schedule or set user DND instead of disabling entirely.
  • Permanent changes: Prefer Deactivate/Delete only after exporting any needed reports/recordings tied to the user.

Troubleshooting

  • User still rings: Refresh agent panel; confirm all endpoints (mobile/softphone) are logged out; recheck queue membership.
  • Calls piling in a queue: Add agents or widen ring strategy; verify business hours are open.
  • User can still dial out: Re-check Permissions (Outgoing); sign out/in of the Chrome extension.