Can I create a role according to my choice?

Can I create a role according to my choice?

Short answer: Not right now. MyOperator supports three predefined user roles—Administrator, Manager, and Call Agent. You cannot create new custom roles or edit role permissions.

When you’d want this

You may want a custom role to fine-tune permissions. Today, the best approach is to assign the closest predefined role.

Prerequisites

  • You must be an Administrator to change a user’s role.
  • Access to the MyOperator web dashboard.

How to assign one of the predefined roles

  1. Sign in as an Administrator.
  2. Go to Settings → Users & Roles.
  3. Select the user.
  4. In Role, choose Administrator, Manager, or Call Agent.
  5. Click Save.

Result: The user’s permissions update immediately. They may need to refresh or re-login to see changes.

Limitations & notes

  • Custom roles: Not supported.
  • Editing permissions of predefined roles: Not supported.
  • Mobile/API: Role changes are supported on the web dashboard; there is no API or mobile-only method for creating custom roles.

Troubleshooting

  • I can’t change a role: Confirm you are an Administrator. If not, ask your account owner to update your access.
  • I don’t see Users & Roles: Your current role may not include user management permissions.

Feature request / next step

Need custom roles for compliance or least-privilege access? Submit a feature request with:

  • Use case (e.g., “report-view only”)
  • Required permissions
  • Number of impacted users/teams
    Escalation: Contact Support via your help portal or email support@myoperator.com.

Examples

  • Team lead who monitors reports but does not change settings: Assign Manager.
  • Agent who only handles calls and sees personal stats: Assign Call Agent.
  • Owner/admin who configures billing, users, and settings: Assign Administrator.

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