Short answer: From the Call Flow Preview (or, if available, the Audio Library) you can request a professional voiceover for your IVR prompts. Choose language and voice style, share your script/notes, submit the request, and the finished audio will appear in your Audio Library to assign to Welcome/Menu/Voicemail nodes.

Contents

• Prerequisites
• Request via Call Flow Preview (step‑by‑step)
• Alternate path: request from Audio Library
• What you receive (deliverables)
• Pricing & turnaround
• Script brief template (copy & paste)
• Example IVR scripts
• Assign the recording to your flow
• Verify and test
• Troubleshooting & revisions
• Get help
• Related articles

Prerequisites

• Access: You can open Calls → Design Callflow and/or Audio Library.
• Script ready: Finalized text for Welcome, Menu Prompt, Voicemail, etc. Keep each file concise.
• Preferences: Language, accent, tone (friendly/formal), pace, and any pronunciations (brand names, acronyms, locations).
• Billing approval: Voiceovers are chargeable. Ensure internal approval/PO as required by your org.

Request via Call Flow Preview (step‑by‑step)

1. Sign in to MyOperator.
2. Go to Calls → Design Callflow and Create or Edit a flow.
3. Click Preview (or Save to Preview, depending on your UI).
4. On the preview screen, choose Record messages with a voice artist.
5. Pick Language and Voice Style; play sample clips if available.
6. Paste your script and add pronunciation/pace notes.
7. Click Confirm/Submit to send the request.

Screenshot

Alt text: Preview screen showing a button to request recording from a professional voice artist.

Alternate path: request from Audio Library

If your account shows this option:

1. Open Calls → Design Callflow → Audio Library.
2. Click Request Voiceover (or Add Files → Voice Artist).
3. Select Language/Voice, paste your script, add notes, and Submit.

Screenshot placeholder

Alt text: Audio Library page highlighting the Request Voiceover action.

What you receive (deliverables)

• Audio files uploaded to your Audio Library (commonly WAV/MP3; telephony‑friendly format).
• Naming aligned to your script sections (e.g., welcome-main.wav, menu-en-intro.mp3).
• Notification via email/in‑app when files are ready.

You can Preview/Play in the Audio Library, then assign files to IVR nodes.

Pricing & turnaround

• Chargeable service: Pricing varies by language, length, and scope (number of files). Your Account Manager/billing team will share the estimate.
• Turnaround: Depends on script length/language and review cycles. You’ll be notified when recordings are ready.

Script brief template (copy & paste)

Project: IVR Voiceover for <Company>Language/Accent: <e.g., English (India), Hindi>Voice Style: <e.g., warm, professional, upbeat>Pace: <e.g., moderate; brief pauses after each option>Pronunciations: <brand names, acronyms, locations, numbers>Numbers & Dates: <say digits individually or read as whole; date format>File Split:  1) welcome-main (approx. 8–12s)  2) menu-intro (list options)  3) voicemail-promptScripts:  [welcome-main]  Thank you for calling <Company>. Please choose from the following options.  [menu-intro]  Press 1 for Sales, 2 for Support, 3 for Billing, or 0 to speak to the operator.  [voicemail-prompt]  We’re unavailable right now. Please leave your name, number, and reason for calling. We’ll get back to you shortly.Contact: <Name, email, phone>Deadline/Notes: <desired window, any legal/compliance lines>

Example IVR scripts

Concise welcome + menu

Thank you for calling ACME. Press 1 for Sales, 2 for Support, 3 for Billing, or 0 for the operator.

Bilingual language selector first

For English, press 1. हिंदी के लिए 2 दबाएँ।

Voicemail prompt

Sorry we missed you. Please state your name and number after the tone. We’ll return your call soon.

Assign the recording to your flow

1. Open your flow in Calls → Design Callflow.
2. Select the node (e.g., IVR/Menu, Voicemail, Hold Music).
3. In the audio field (e.g., Welcome Message, Menu Prompt), click Select from Library and choose the new file.
4. Save and Publish.

Screenshot

Alt text: IVR node editor showing the Select from Library control for the Welcome Message field.

Verify and test

1. Play/Preview the file in Audio Library.
2. Use Preview in the builder to confirm prompts and paths.
3. Place a test call from a phone; check volume, clarity, and that the correct files play.
4. Review Call Logs to confirm the path (e.g., IVR → Sales Queue → Agent).

Success criteria: The right audio plays at each step, at a comfortable volume, with clear pronunciation.

Troubleshooting & revisions

• Mispronunciation or wrong file: Reply to the delivery email or contact support with timestamps/words to revise.
• Audio too quiet/loud: Ask for a gain adjustment; typical target is consistent phone‑line loudness.
• Format issues: Request WAV mono (8/16 kHz) or MP3 as needed for telephony.
• Change of script: New lines usually require a new request/quote.

Revision availability and fees depend on the scope and vendor; include all changes in a single response where possible.

Get help

Email support@myoperator.co (or your Account Manager) with:

• Account name/ID and flow name
• Language/voice requested and your script
• Any deadlines and pronunciation notes
• Screenshots of Audio Library / Preview if needed

Related articles

• How to request voice recordings?
• How to write a good IVR script