Short answer: You can request a studio‑recorded voiceover from the Callflow Preview or via the Audio Library. After you submit your brief, finished files are delivered to your Audio Library, where you can assign them to Welcome, Menu/IVR prompts, On‑hold, or Voicemail nodes.

Contents

• Prerequisites & scope
• Request from Callflow Preview (fastest)
• Request from Audio Library (alternate path)
• What you receive (deliverables)
• Assign the audio to your IVR
• Copy‑paste voiceover brief template
• Sample IVR scripts you can adapt
• Turnaround, revisions & pricing
• Verify and test
• Troubleshooting
• Get help
• Related articles

Prerequisites & scope

• Access: You can open Calls → Design Callflow and Audio Library.
• Plan availability: Voiceover services are available on select plans and are chargeable.
• Scripts ready: Prepare the exact text for each prompt (welcome, menu options, hold, voicemail).
• Languages/voices: Choose a language/accent and voice style (e.g., warm, formal, energetic). Availability varies by market.

Request from Callflow Preview (fastest)

1. Sign in to MyOperator.
2. Go to Calls → Design Callflow and Create New (or Edit) your call flow.
3. Enter your prompts/placeholders, then click Save to Preview.
4. On the Preview screen, click Record messages with a professional voice artist (label may vary).
5. Select Language/Accent and Voice; play sample clips.
6. Add your script for each required file and any pronunciation notes.
7. Click Review and Send, then Confirm to submit.

Screenshot

Alt text: Callflow Preview page showing the button to request a professional voice artist.

Request from Audio Library (alternate path)

1. Open Calls → Design Callflow → Audio Library.
2. Click Add → Request Voiceover (label may vary).
3. Choose Language/Voice, paste your scripts, and add notes (tone, pace, pronunciations).
4. Submit the request.

What you receive (deliverables)

• File delivery: Completed recordings appear in Audio Library and are selectable anywhere audio is used in your flow.
• Typical formats: WAV or MP3, mono, telephony‑friendly sample rate (varies by provider).
• Naming: Files are named by your script labels (e.g., welcome_en.wav, menu_main_en.wav).
• Notifications: You’ll be notified in‑app and/or by email when files are ready.

Assign the audio to your IVR

1. In Design Callflow, open the node (e.g., IVR/Menu, Queue, Voicemail).
2. For Welcome/Prompt fields, click Choose from Audio Library and select the new file.
3. Save your changes and Publish the flow.

Screenshot

Alt text: IVR/Menu node settings with the Audio Library picker open to select a recorded file.

Copy‑paste voiceover brief template

Brand: ACMELanguage/Accent: English (India), femaleTone & Pace: Warm, professional, ~140 wpm; slight pause between optionsPronunciations: ACME = “AK‑mee”; Noida = “NOY‑da”Scripts to record:  1) welcome_en.txt  – Main greeting  2) menu_main_en.txt – IVR options 1–3  3) hold_en.txt – On‑hold message  4) voicemail_en.txt – After‑hours/voicemail promptTechnical: WAV mono 16 kHz preferredDeadline: 2025‑08‑25 18:00 ISTContact: priya.sharma@example.com, +91 98xxxxxx10Notes: Keep menu under ~12s; speak option before digit (e.g., “Sales, press 1”).

Sample IVR scripts you can adapt

Welcome

Thank you for calling ACME. Sales, press 1. Support, press 2. Billing, press 3. To speak to the operator, press 0.

Main menu (concise)

Sales, press 1. Support, press 2. Billing, press 3. Operator, press 0.

On‑hold

Thanks for waiting. Your call is important to us. Please stay on the line; an agent will be with you shortly.

Voicemail/after‑hours

You’ve reached ACME after business hours. Please state your name, number, and reason for calling. We’ll return your call the next business day.

Turnaround, revisions & pricing

• Pricing: Voiceover is chargeable. Rates vary by language, length/word count, and number of files.
• Turnaround: Delivery times vary by artist/language and script length.
• Revisions: Minor pronunciation or pacing fixes may be included; script changes typically incur additional charges.
• Usage: Recordings are intended for IVR/call flow use. Music/SFX availability varies.

(For current pricing and exact SLAs, see your account’s Voice Artist Pricing guide or contact your Account Manager.)

Verify and test

1. In Audio Library, play each file end‑to‑end.
2. Place a test call and navigate your IVR; confirm clarity, volume, and timing.
3. Check Call Logs to verify the path and ensure prompts play in the right places.

Success criteria: Scripts sound clear, menus fit under ~12 seconds, and callers can navigate without confusion.

Troubleshooting

• I don’t see the request option: Your plan/permissions may not include voiceover—contact your admin or support.
• Audio too quiet or distorted: Recheck compatible format (mono, telephony sample rate) and request a re‑render.
• Wrong pronunciation: Provide phonetic notes and request a minor revision.
• Files not appearing: Refresh Audio Library; confirm notification status; contact support with the request ID.

Get help

Email support@myoperator.co with:

• Account/Workspace and Request ID (or submission timestamp)
• Scripts provided and target nodes (Welcome, Menu, Hold, Voicemail)
• Desired language/voice, deadline, and any pronunciation notes
• Screenshots of the Preview or Audio Library submission

Related articles

• Design a call flow
  https://app.getguru.com/card/TgXjxbkc/How-can-I-create-a-simple-Call-flow
• Voice artist pricing
  https://app.getguru.com/card/cEEd9pji/What-is-a-voice-artist-and-what-charges-are-applied-to-them
• Upload & manage audio files
  https://app.getguru.com/card/ikXRxrbT/What-is-Audio-Library