Short answer: You can update a call flow yourself in the Design Callflow editor, or email support@myoperator.co to have our team implement changes (and arrange professional voiceovers if needed). Always preview, publish, and test before going live.

Contents

• Prerequisites & timing
• Option 1 — Update the call flow yourself
• Option 2 — Request changes by email
• Verification checklist
• Troubleshooting & FAQs
• Related guides

Prerequisites & timing

• Access: You can open Calls → Design Callflow and edit the target flow.
• Change window: Prefer off‑peak hours; changes take effect after Publish.
• Audio: If you need new prompts, you can use Text‑to‑Speech temporarily or request a professional voice artist (chargeable).

Option 1 — Update the call flow yourself

1. Sign in to MyOperator.
2. Go to Calls → Design Callflow.
3. Click Edit next to the IVR/call flow you want to change.
4. Make your updates: nodes, menu text, routing (departments/queues), timeouts, fallbacks.
5. (Optional) At the bottom, pick a Saved Draft to resume earlier work.
6. Click Preview (or Save to Preview) to review prompts and paths.
7. If you need new audio, use Preview → Request professional voice artist.
8. Click Publish to go live.
9. Place test calls to traverse each branch; verify in Call Logs.

Screenshot

Alt text: Callflow editor showing the Edit, Preview, and Delete controls.

Option 2 — Request changes by email

If you prefer assistance or can’t access the editor, email support@myoperator.co from your registered address.

Subject: Request to update call flow – <Account/Number>

Include:

Service Number/DID: <e.g., +91-11-XXXX-XXXX>Preferred Language: <e.g., English, Hindi>Go-live Window: <e.g., 2025-08-22 20:00–21:00 IST>IVR Flow Content- Welcome Message: "Welcome to ACME ..."- Menu Options: "Sales, press 1 ..."- Wait/Hold Message: "Please stay on the line ..."- Voicemail Message: "You’ve reached us after hours ..."Voiceover (optional; chargeable)- Language/Accent: <e.g., English (India), female>- Tone/Pace: Warm, professional; ~140 wpm- Pronunciations: ACME = “AK‑mee”; Noida = “NOY‑da”- Files to Record: welcome.wav, menu_main.wav, hold.wav, voicemail.wav- Deadline: <YYYY‑MM‑DD HH:MM IST>

Charges: Professional voiceovers are billed by language and script length/number of files.

Verification checklist

• Call connects and plays the correct Welcome.
• Each menu option routes to the right department/queue/user.
• No‑input and wrong‑input rules work (repeats, fallbacks).
• Queue timeouts land in voicemail or an alternate route.
• After‑hours path works as expected.
• Call Logs reflect the intended path (e.g., IVR → Sales → Queue → Agent).

Troubleshooting & FAQs

• Draft vs live: Edits in a draft are not active until Publish.
• Wrong audio playing: Re‑assign the correct file from Audio Library; clear browser cache and re‑publish if needed.
• Can’t edit the flow: You may lack permission; contact your admin or email support with the template above.
• Roll back: Duplicate the previous flow or restore from a saved draft if available; otherwise, email support.

Related guides

• Record a new IVR greeting / hire a voice artist
  https://app.getguru.com/card/iyK4rzkT/Can-I-get-a-professional-voice-artist-to-record-messages-for-my-IVR
• Edit IVR settings (retries, fallbacks, timeouts)
  https://app.getguru.com/card/coXRxrqi/How-do-I-edit-the-settings-of-my-IVR
• Design your IVR call flow
  https://app.getguru.com/card/TGXxzMqc/How-can-I-create-the-flow-of-my-IVR