Short answer: Yes. Use Logs → Advanced → Keyword → SMS Received to see incoming SMS with time, sender number, and message content.

🧭 At a glance

📚 Table of contents

• Who can do this
• Before you begin
• Quick steps (web)
• Detailed steps
• Mobile web steps
• Visual flow (diagram)
• Verify the result
• Examples
• Do & Don’t
• Troubleshooting
• FAQ
• Related articles
• Need help?
• Structured data (SEO)

👥 Who can do this

• Role/permission: Users with access to Logs. If you don’t see Logs, ask an admin to grant access.
• Plan: Any plan that includes SMS features.

✅ Before you begin

• Sign in to your MyOperator workspace.
• Note your date range and, if available, the sender number you’re looking for.
• Optional: Decide if you want to export results to CSV (if your plan includes export).

⚡ Quick steps (web)

1. Go to Logs from the left menu.
2. Click Advanced.
3. Open Keyword and select SMS Received.
4. Set Date Range (From / To). Optional: add Phone Number.
5. Click Apply / Search to view incoming SMS entries.

💡 Tip: Bookmark the page after applying filters if your workspace URL reflects filter parameters.

🪜 Detailed steps

• Open Logs from the main navigation.
• Click Advanced in the Logs toolbar to reveal more filters.
• In Keyword, open the dropdown and choose SMS Received.
• Set From/To dates. Optionally enter a Phone Number (sender) to focus results.
• Click Apply (or Search). Your Incoming SMS entries appear with Timestamp, Sender Number, and Message.

🔖 UI labels you’ll see: Logs · Advanced · Keyword → SMS Received · From / To · Phone Number · Apply / Search

📱 Mobile web steps

1. Tap the ☰ menu → Logs
2. Tap Advanced
3. Tap Keyword → SMS Received
4. Set From/To and optional Phone Number
5. Tap Apply to view results

📏 Note: On small screens, filters may appear in a bottom drawer; scroll to see all fields.

🗺️ Visual flow (diagram)

flowchart TD A[Open Logs] --> B[Click Advanced]  B --> C[Keyword: SMS Received]  C --> D[Set Date Range]  D --> E[Optional: Phone Number]  E --> F[Apply/Search → View Results]

End-to-end filter flow to view incoming SMS.

🔎 Verify the result

You should now see incoming SMS rows including:

• Timestamp (shown in your account’s time zone)
• Sender Number (e.g., +91 99876 54321)
• Message content (e.g., “Your OTP is 432198”)

Success check: Your expected SMS appears with the correct time and number.

🧪 Examples

Sample search

• Date range: 01 Aug 2025 → 07 Aug 2025
• Phone Number: +91 99876 54321
• Keyword: SMS Received

Sample results (mock data)

Quick copy

Keyword: SMS ReceivedPhone Number: +919987654321From: 2025-08-01To:   2025-08-07

✅ Do & ❌ Don’t

🛠️ Troubleshooting

1. I don’t see Logs or Advanced.

• Ask an admin to grant you Logs access. Refresh after your access changes.

2. No results found.

• Widen the date range.
• Remove the Phone Number filter to see all incoming SMS.
• Check your time zone settings in MyOperator and on your device.

3. SMS expected but missing/delayed.

• Allow a few minutes for log processing during peak times.
• Confirm that SMS is enabled for your account and that your number can receive SMS.

4. Sender ID looks masked or formatted oddly.

• Some carriers mask IDs. Try searching by date/time instead of an exact number.

5. Filters keep sticking between sessions.

• Use Reset in the Advanced panel, then re-apply.

6. I need a download/export.

• Use Export from the Logs page if available for your plan, or copy rows to CSV in a spreadsheet.

❓ FAQ

Can I filter by keyword and by number together?
Yes. Select SMS Received and add a Phone Number.

Can I see both incoming and outgoing SMS?
Yes. Change Keyword from SMS Received to the relevant outgoing SMS option.

Can I change the time zone?
Use your account’s time zone setting to display timestamps in your preferred zone.

Can I do this on mobile?
Yes. Use a mobile browser and follow the Mobile web steps.

🔗 Related articles

• Filter and search Logs effectively — learn operators, ranges, and saved views.
• Why can’t I see SMS in Logs? — permissions, plan limits, and feature availability.
• Export Logs to CSV — download filtered results for reporting.

Replace the above with your actual help‑center links and keep the anchor text exact.

🆘 Need help?

If you’re blocked, contact your account admin or reach Support via in‑app chat (Help → Chat with us). Include the date range, numbers, and a screenshot of your filters.

🧷 Structured data (SEO)

Embed the following JSON‑LD on your help-center page.

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