Yes, other agents can view conversations that are in the Assigned state—but they cannot reply unless the chat is reassigned or overridden by someone with the right permissions. ? What Happens When a Conversation Is Assigned? Role Can View? Can ...
When an agent is deleted from the platform, any conversations assigned to them remain in the Assigned state but become orphaned—meaning no active agent owns them. ? System Behavior After Agent Deletion ? Conversations stay assigned but no one can ...
⚡Quick answer - Access to WhatsApp features in MyOperator depends on the user role with pro-licence. Each role comes with default permissions, which the Owner can adjust under Permission Settings (left navigation bar). Role-Based Access Matrix Role ...
⚡Quick answer- When a chat moves to the Assigned state, it is auto-assigned to the agent who intervenes in it. Only the assigned agent can reply; everyone else has read-only access unless a Manager/Admin/Owner reassigns the conversation. When should ...