Can other agents access Assigned conversations?

• Related Articles

• Can other agents access Assigned conversations?

  Yes, other agents can view conversations that are in the Assigned state—but they cannot reply unless the chat is reassigned or overridden by someone with the right permissions. ? What Happens When a Conversation Is Assigned? Role Can View? Can ...

• What happens to conversations assigned to deleted agents?

  When an agent is deleted from the platform, any conversations assigned to them remain in the Assigned state but become orphaned—meaning no active agent owns them. ? System Behavior After Agent Deletion ? Conversations stay assigned but no one can ...

• What roles have access to WhatsApp functionalities?

  Access to WhatsApp features in MyOperator depends on the user role. Each role comes with default permissions, which the Owner can adjust under Settings → User Management. ? Role-Based Access Matrix Role WhatsApp Account Templates Campaigns Chat ...

• What happens to conversations assigned to deleted agents?

  Any conversation assigned to a deleted agent will be moved back to the Open state.

• What permissions are assigned to each role?

  MyOperator Pro has three user roles with a clear hierarchy. Use roles to apply least-privilege access, keep data secure, and make audits simple. Roles at a glance Administrator (Admin / Super admin) — Full, account-wide control across all data and ...