Access to WhatsApp features in MyOperator depends on the user role. Each role comes with default permissions, which the Owner can adjust under Settings → User Management.

📊 Role-Based Access Matrix

💡 Chat Access = ability to view incoming WhatsApp messages and reply in real time.

🔁 Customizing Access

• The Owner can grant or revoke specific permissions for any role.
• Changes take effect immediately in User Management.
• For example: You can allow a Manager to view campaigns but block template creation, or grant a Call Agent temporary campaign access.

🧭 Examples

• A Manager can build new templates and launch campaigns but cannot delete templates or remove accounts.
• An Admin can delete templates and fully manage campaigns but cannot modify billing settings.
• A Call Agent can reply to incoming chats but cannot create or edit templates.
• The Owner oversees all WhatsApp features and user-level access.

🔒 Security Best Practices

• Restrict template and campaign creation to Owners/Admins to avoid policy violations.
• Assign chat-only access to agents handling customer conversations.
• Review permissions quarterly to ensure compliance with Meta’s policies.
• Revoke access immediately for inactive or departing team members.

📎 Related FAQs

• How do I assign or change user roles in MyOperator?
• How do I create WhatsApp message templates?
• What permissions does each MyOperator role have?

✅ Summary

• Owners = full control (including billing + user roles).
• Admins = manage templates, campaigns, chats, but no billing deletion.
• Managers = operational control without delete rights.
• Call Agents = chat-only access.

Need to adjust permissions? Go to User Management Settings or contact MyOperator Support for assistance.