What roles have access to WhatsApp functionalities?

What roles have access to WhatsApp functionalities?

⚡Quick answer -

Access to WhatsApp features in MyOperator depends on the user role with pro-licence. Each role comes with default permissions, which the Owner can adjust under Permission Settings (left navigation bar).

Role-Based Access Matrix

Role

WhatsApp Account

Templates

Campaigns

Chat Access

Owner

✅ Full view & manage

✅ Create / Edit / Delete

✅ Create / Run / View / Delete

✅ Full access (view + transfer + reply to customers)

Admin

✅ Manage (cannot delete account)

✅ Create / Edit / Delete

✅ Create / Run / View / Delete

✅ Full access (view + reply + transfer)

Manager

✅ View only

✅ Create / Edit / Delete

✅ Create / Run / View

✅ Full access (view + transfer + reply)

Call Agent

✅ View only

✅ Create / Edit / Delete

✅ Create / Run / View

✅ Limited (view assigned chats + reply)

Note: All the access are subject to permission that can be changed by the Owner.

Customising Access

  • The Owner can grant or revoke specific permissions for any role.
  • Changes take effect immediately in User Management.
  • For example, you can allow a Manager to view campaigns but block template creation, or grant a Call Agent temporary campaign access.

Examples

  • A Manager can build new templates and launch campaigns but cannot delete templates or remove accounts.
  • An Admin can delete templates and fully manage campaigns but cannot modify billing settings.
  • A Call Agent can reply to incoming chats but cannot create or edit templates.
  • The Owner oversees all WhatsApp features and user-level access.

Security Best Practices

  • Restrict template and campaign creation to Owners/Admins to avoid policy violations.
  • Assign chat-only access to agents handling customer conversations.
  • Review permissions quarterly to ensure compliance with Meta’s policies.
  • Revoke access immediately for inactive or departing team members.

Summary

  • Owners = full control (including billing + user roles).
  • Admins = manage templates, campaigns, and chats, but no billing deletion.
  • Managers = operational control without delete rights.
  • Call Agents = chat-only access.

Need to adjust permissions? Go to User Management Settings or contact MyOperator Support for assistance.