Can we know the delivery status of each message delivered to the subscriber?

Can we know the delivery status of each message delivered to the subscriber?

Where to find delivery status

You can view message status in two main places:

  1. Campaign Report or Chat History
    • Each message shows a status indicator such as:
      ✅ Delivered  🕒 Pending  ❌ Failed
  2. Analytics Dashboard
    • Go to Reports → Messaging Analytics to see:
      • Total sent messages
      • Delivery and failure rates
      • Engagement metrics (if available)

🔁 What do the status labels mean?

Status

Description

Delivered

Message successfully delivered to recipient

Pending

Message queued or awaiting delivery status

Failed

Message was not delivered (e.g., blocked, invalid number)

⚠️ Notes & Limitations

  • Real-time updates may depend on the channel used (e.g., SMS vs WhatsApp).
  • Some statuses may be delayed based on carrier/network response times.
  • Delivery data may be unavailable for numbers that have opted out or unsubscribed.