How can I convert Cash-on-Delivery orders to prepaid payments in Shopify via WhatsApp links using MyOperator?

How can I convert Cash-on-Delivery orders to prepaid payments in Shopify via WhatsApp links using MyOperator?

⚡Quick answer -

Inside MyOperator → Ecomm+ → Workflow, open Convert COD to Paid, toggle the flow ON, choose your pre-approved WhatsApp template that contains a dynamic payment link, map the Shopify variables ({{name}}, {{orderid}}, {{amount}}, {{paymentlink}}), send yourself a test, then click Update workflow.

From that moment, every new COD customer receives a WhatsApp message with a one-tap “Pay Now” link that marks the order prepaid once payment succeeds.

When should I use this guide?

Read on only if you have:

• Installed and connected the MyOperator ↔ Shopify plugin

• A verified WhatsApp Business Account (WABA) linked to MyOperator.

• At least one Meta-approved Utility-category template designed to convert COD orders to prepaid.

Prerequisites checklist

Requirement

Why it matters

MyOperator account with Ecomm+ is enabled

Grants access to the Workflow tab

Shopify store admin rights

Allows plugin to read orders & send webhooks

Verified WABA connected to MyOperator

Permits official WhatsApp messages

≥ 1 approved Utility template for COD-to-prepaid

Drives the WhatsApp payment message

Create or reuse your payment-link template

  1. Navigate to MyOperator → WhatsApp → Create Template.
  2. Name it clearly, e.g. cod_to_paid_new.
  3. Select Utility as the category.

image.png

Alt text: Creating a new WhatsApp template

  1. Insert these placeholders:

Placeholder

Maps to Shopify

Example fallback

{{name}}

customer.first_name

Customer

{{orderid}}

order.id

—

{{amount}}

order.total_price

—

{{paymentlink}}

order.payment_url

—

  1. Add persuasive copy: “Pay online now and get 5 % off!” (optional).
  2. Embed the dynamic redirect URL exactly as shown: https://shopify.myoperator.com/redirect?url={{link}}
  3. Submit and wait until the template status = Approved.

Step-by-step setup

  1. Navigate → MyOperator → Ecomm+ → Workflow.

Alt text: Configure the payment request message

  1. Expand Cash-on-Delivery (COD) Management and click Convert COD to Paid.
  2. Toggle ON and open the flow to reach Edit workflow.
  3. Select Template → choose cod_to_paid_new.
  4. Map Variables - Connect the variables in your template to the correct Shopify data to personalise the message.
      • Map {{name}} to the customer's Name.
      • Map {{orderid}} to the Order ID.
      • Map {{amount}} to the order Amount.
      • Map {{paymentlink}} to the Payment Link. This will automatically generate a unique link for the customer to complete their payment online.
  5. Send Test → click Test, enter a 10-digit mobile number, then Send Message.
  6. Verify live preview on the right, then click Update workflow to activate.

Expected outcome & testing

Outcome:

• Every COD shopper receives a WhatsApp message with order details, amount, and a Pay Now link.

• Successful payment flips the order status to Prepaid in both the Shopify and MyOperator dashboards.

Testing checklist:

  1. Place a test COD order in Shopify.
  2. Wait a few seconds; confirm WhatsApp message arrival.
  3. Click Pay Now, complete a test (sandbox) payment.
  4. Refresh Shopify admin; verify status shows Paid/Prepaid.

When this won’t work

• Template status is Pending or Rejected.

• Redirect URL deviates from shopify.myoperator.com/redirect?url={{link}}.

• Shopper has opted out of WhatsApp messages.

• Required variables left unmapped—workflow errors, message not sent.

Troubleshooting

Issue: “Template variable missing”

• Re-open workflow; map every {{variable}} and supply fallbacks.

Issue: Link opens a blank page

• Confirm template URL matches the required redirect format.

Issue: Message not delivered

• Check MyOperator → WhatsApp Logs for status.

• Ensure recipient number includes country code and is WhatsApp-enabled.

Keywords - MyOperator COD-to-prepaid • Shopify WhatsApp payment link • convert COD order • Ecomm+ workflow