Can we send a campaign to external numbers?

Can we send a campaign to external numbers?

No, you cannot send campaigns to external numbers using MyOperator. Campaigns can only be sent to contacts who have opted in to receive communication from your business.

🚫 Who is considered an “external number”?

An external number is any contact who:

  • Has not interacted with your business
  • Did not give consent to receive marketing messages
  • Is not stored in your CRM or approved user list

⚖️ Why sending to external numbers is not allowed

  • Sending messages without consent violates messaging platform policies (e.g., WhatsApp, SMS)
  • It can result in message delivery failures, account restrictions, or legal penalties
  • It negatively affects deliverability and brand trust

✅ What you can do instead

To legally send a campaign to someone:

  1. Collect consent through a form, chatbot, or website opt-in.
  2. Add the number to your CRM or contact list.
  3. Ensure the user is tagged or segmented appropriately before targeting them in a campaign.

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