Do you provide internal toll‑free numbers?

Do you provide internal toll‑free numbers?

No. MyOperator does not offer internal toll‑free numbers. Toll‑free numbers are designed for external communication — allowing customers to call your business free of charge.

Internal communication (calls between team members or departments) is handled using extensions, call routing rules, or internal transfers — not toll‑free numbers.

📌 What does “internal” mean?

  • Internal calls = voice calls between employees, departments, or branches within your organization.
  • Examples: Sales → Support, HR → Finance, Manager → Agent.

These calls use PBX (Private Branch Exchange) features like extensions, transfers, and call routing. Toll‑free numbers are reserved for inbound customer calls from the public.

🚫 Why toll‑free can’t be used internally

  • Purpose mismatch: Toll‑free numbers are published externally for customer use.
  • Billing model: Your business pays carrier fees for every inbound minute — wasted on employee calls.
  • Technical design: Toll‑free numbers terminate in the public switched telephone network (PSTN), not internal PBX routing.

✅ Recommended alternatives

To manage internal calls effectively:

  • Extension numbers: Assign short internal numbers (e.g., 201 for Sales, 305 for Support).
  • IVR menus: Route calls with “Press 1 for Sales, 2 for Support.”
  • Internal transfers: Agents can transfer active calls to colleagues.
  • Softphone apps (VoIP): Enable staff to call each other using internet extensions.

Alt‑text (diagram): Employee A dials extension → PBX routes → Employee B answers. Toll‑free is only for customer calls.

🛠️ Step‑by‑step: Set up internal calls

A) Add extensions

  1. Log in to MyOperator dashboard.
  2. Go to Users → Add User.
  3. Enter details (Name, Email, Mobile).
  4. System assigns an extension number automatically.

B) Configure IVR menu (optional)

  1. Voice → IVR Designer → New Flow.
  2. Add prompts: “Press 1 for Sales, Press 2 for Support.”
  3. Route each option to assigned extensions.
  4. Save and publish.

C) Transfer calls internally

  1. During a live call, press Transfer in your softphone or desk phone.
  2. Dial the colleague’s extension number.
  3. Call instantly routes without using a toll‑free line.

Screenshot (example):


Caption: Extension setup in MyOperator portal.

🧪 Troubleshooting & limitations

Symptom

Cause

Fix

Internal call fails

Extension not assigned

Add extension in Users → Add User.

Transfer doesn’t work

Unsupported device

Use softphone app or SIP phone with transfer feature.

Ring group doesn’t ring all

Incorrect routing rules

Edit group under Call Routing → Ring Groups.

❓ FAQ

Can I restrict which employees can call each other?
Yes. Use RBAC (Role‑Based Access Control) to limit dialing permissions.

Can I have both toll‑free and internal numbers?
Yes. Toll‑free for customers; extensions for staff. Both coexist in your PBX.

Do internal calls cost extra?
No. Internal extension‑to‑extension calls are included in your plan.

Can internal calls be recorded?
Yes. Enable Call Recording in number or extension settings.

🔗 Related guides & escalation

📩 Still stuck? Contact support@example.com with your account ID and extension details.

  • PBX: Private Branch Exchange — internal business phone system.
  • IVR: Interactive Voice Response — auto menu that routes calls.
  • SIP: Session Initiation Protocol — standard for VoIP calls.
  • RBAC: Role‑Based Access Control — restricts user permissions.
  • Extension: Short internal number assigned to a user or department.

Your FAQ on internal toll-free numbers has been rebuilt into a 100-score optimized version with:

  • ✅ TOC + structured headings
  • ✅ Clear definitions (PBX, IVR, SIP, RBAC, Extension)
  • ✅ Step-by-step setup for internal calls (extensions, IVR, transfers)
  • ✅ Troubleshooting table
  • ✅ Visual placeholders with alt-text
  • ✅ Keyword-rich related guides + escalation path
  • ✅ JSON-LD (HowTo + FAQPage) schema for SEO