What fields does the Freshsales–MyOperator integration push into Call Activities?

What fields does the Freshsales–MyOperator integration push into Call Activities?

⚡ Quick answer - The After-Call Webhook sends 10 core fields to Freshsales: Call From, Contact, Call Type, Call Start Time, Call End Time, Call Duration, Subject, Description, Agent Name, and a unique Call UID.

Every inbound, outbound, and missed call is logged in real time; recordings appear as a URL in the Description field.

Table of Contents

  1. Overview
  2. Field reference table
  3. Sample webhook payload
  4. Data-Flow diagram
  5. Expected outcomes
  6. Troubleshooting & notes
  7. Related articles

1. Overview

The Freshsales integration uses MyOperator’s After-Call Webhook to push call metadata the moment a call ends. This eliminates manual data entry and guarantees that every interaction—connected or missed—is stored against the correct Contact or creates a new Lead.

2. Field reference table 

Field name

Data type

Example value

Notes/mapping in Freshsales

Call From

string

+15559876543

E.164 format; shown as Phone Number

Contact

object → id

2019827

Matches existing Contact or creates new Lead

Call Type

string (enum)

Inbound / Outbound / Missed

Drives Subject prefix

Call Start Time

ISO-8601

2025-09-04T08:12:10Z

Populates Activity “Started at”

Call End Time

ISO-8601

2025-09-04T08:13:40Z

Populates Activity “Ended at”

Call Duration

number (sec)

90

Displayed in HH:MM:SS

Subject

string

Inbound Call from +15559876543

Autogenerated

Description

string

Department: Sales · Status: Connected · Duration: 00:01:30 · Recording: https://…

Free-text body

Agent Name

string

Jane Doe

Inserted into Description & Owner

UID

string

n2.1693821.44210

Unique per call; helpful for audits

Goal: give admins a one-stop reference to every field MyOperator injects into Freshsales.

3. Sample webhook payload 

{  'uid': 'n2.1693821.44210',  'call_type': 'Inbound',  'phone': '+15559876543',  'contact_id': 2019827,  'agent_name': 'Jane Doe',  'call_start': '2025-09-04T08:12:10Z',  'call_end': '2025-09-04T08:13:40Z',  'duration_sec': 90,  'recording_url': 'https://files.myoperator.co/rec_12345.mp3',  'status': 'Connected'}

Copy this into Postman or curl to test your endpoint.

4. Data-flow diagram

image.png

Alt-text: flowchart of call data moving from MyOperator PBX to Freshsales via After-Call Webhook.

5. Expected outcomes 

• ≤ 5 s logging: Call Activity appears on the Contact timeline within five seconds of call completion.

• Full context: Start/end time, duration, agent, and recording URL visible in a single Freshsales card.

• Auto-creation: Unknown numbers create a new Lead; subsequent calls append to the same record.

6. Troubleshooting & notes 

Symptom

Likely cause

Fix

Activity missing

After-Call Webhook disabled

MyOperator › Settings › Webhooks → enable

Wrong owner

Agent email mismatch

Ensure emails match in both systems

Recording URL empty

Call recording off

Enable recording in MyOperator plan

429 API error

Exceeded 60 req/min rate limit

Throttle or request limit increase

Escalate unresolved issues to support@myoperator.com (Tier-2 SLA ≤ 4 h).

8. Related articles 

• FreshSales CRM + MyOperator Integration FAQs

• Prerequisites & Setup Checklist for the Freshsales CRM ⇄ MyOperator Integration

• How a Webhook Works?

Keywords: Freshsales integration • After-Call Webhook fields • Call Activity schema • MyOperator recording URL • UID • Agent name

  

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