⚡ Quick answer -
Only for business-account verification on non-financial, non-telephony platforms (e.g., WhatsApp Business, listing sites). Never use a service number for personal logins, banking/payment apps, or third-party dialers. Make sure two admins control OTP access and have an alternate recovery method; request a compliance exception if the use case is unclear.
When should I use this guide?
Consult it any time you plan to register an external website or app with your MyOperator service number and want to confirm whether receiving its OTPs is permitted, what safeguards are required, or how to request an exception.
Why this matters
Service numbers are shared business identities used for inbound/outbound calling via MyOperator.
Using them for OTPs on unrelated, personal, or high-risk platforms can create security, legal, and operational exposure (account takeovers, fund risk, compliance breaches).
These rules protect your business and customers.
Quick decision checklist
Use this before registering any platform with your service number:
- The account is a business account (not personal).
- The purpose is business identity verification (not payments/banking).
- Platform isn’t a financial app or third-party telephony provider.
- Team has a controlled process to read/store OTPs (least-privilege access).
- You have an alternate recovery method (email/admin user) if the number changes.
If any box is unchecked, do not use the service number. Request an exception (see below).
How to register a permitted platform (best-practice steps)
- Use/convert the account to Business (not personal).
- Add at least two admins and set email-based recovery.
- Register the service number only if your team can control who reads OTPs.
- Document where OTPs are stored (helpdesk, password vault, or admin inbox).
- Verify login → add backup factors (app/email) → avoid single-factor dependence.
Expected result: Platform verifies the business account without exposing personal/financial risk.
Requesting an exception (when you’re unsure)
If a platform isn’t clearly allowed/prohibited, submit to Compliance for review:
Subject: OTP exception request — [Platform]
Body (copy-paste):
Business name & account ID: [ ]
Platform & URL: [ ]
Purpose: [e.g., marketing verification]
Data at risk (funds/PII?): [ ]
Who will access OTPs (roles): [ ]
Alternative recovery in place: [email/admin]
Send to support@myoperator.com or your Account Manager.
Enforcement & consequences
- Violations may lead to: OTP suspension, temporary account hold/review, or service termination for repeated/severe breaches.
- Changes to this policy may occur based on risk and misuse trends.
Common scenarios (quick calls)
- WhatsApp Business for customer updates → Allowed (business profile only).
- Registering Paytm/GPay to accept payments → Prohibited (financial).
- MagicBricks business listing → Allowed for business-owned seller profile.
- Signing up on a third-party dialer → Prohibited (external telephony).
Troubleshooting & safeguards
- Team can’t receive OTPs? Add backup factor (email/app), rotate admins, and document recovery.
- Turnover risk: Remove ex-employees from platform admins immediately; rotate recovery methods.
- Number change planned? Update verified platforms first; confirm recovery paths before porting.
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