⚡ Quick answer -
Only for business-account verification on non-financial, non-telephony platforms (e.g., WhatsApp Business, listing sites). Never use a service number for personal logins, banking/payment apps, or third-party dialers. Make sure two admins control OTP access and have an alternate recovery method; request a compliance exception if the use case is unclear.
When should I use this guide?
Consult it any time you plan to register an external website or app with your MyOperator service number and want to confirm whether receiving its OTPs is permitted, what safeguards are required, or how to request an exception.
Why this matters
Service numbers are shared business identities used for inbound/outbound calling via MyOperator.
Using them for OTPs on unrelated, personal, or high-risk platforms can create security, legal, and operational exposure (account takeovers, fund risk, compliance breaches).
These rules protect your business and customers.
Quick decision checklist
Use this before registering any platform with your service number:
- The account is a business account (not personal).
- The purpose is business identity verification (not payments/banking).
- Platform isn’t a financial app or third-party telephony provider.
- Team has a controlled process to read/store OTPs (least-privilege access).
- You have an alternate recovery method (email/admin user) if the number changes.
If any box is unchecked, do not use the service number. Request an exception (see below).
How to register a permitted platform (best-practice steps)
- Use/convert the account to Business (not personal).
- Add at least two admins and set email-based recovery.
- Register the service number only if your team can control who reads OTPs.
- Document where OTPs are stored (helpdesk, password vault, or admin inbox).
- Verify login → add backup factors (app/email) → avoid single-factor dependence.
Expected result: Platform verifies the business account without exposing personal/financial risk.
Requesting an exception (when you’re unsure)
If a platform isn’t clearly allowed/prohibited, submit to Compliance for review:
Subject: OTP exception request — [Platform]
Body (copy-paste):
Business name & account ID: [ ]
Platform & URL: [ ]
Purpose: [e.g., marketing verification]
Data at risk (funds/PII?): [ ]
Who will access OTPs (roles): [ ]
Alternative recovery in place: [email/admin]
Send to support@myoperator.com or your Account Manager.
Enforcement & consequences
- Violations may lead to: OTP suspension, temporary account hold/review, or service termination for repeated/severe breaches.
- Changes to this policy may occur based on risk and misuse trends.
Common scenarios (quick calls)
- WhatsApp Business for customer updates → Allowed (business profile only).
- Registering Paytm/GPay to accept payments → Prohibited (financial).
- MagicBricks business listing → Allowed for business-owned seller profile.
- Signing up on a third-party dialer → Prohibited (external telephony).
Troubleshooting & safeguards
- Team can’t receive OTPs? Add backup factor (email/app), rotate admins, and document recovery.
- Turnover risk: Remove ex-employees from platform admins immediately; rotate recovery methods.
- Number change planned? Update verified platforms first; confirm recovery paths before porting.
Related Articles
Can I use “WhatsApp” facility in my number, which I already transferred the ownership to MyOperator?
✅ Yes. You can continue to use WhatsApp (personal or business) on your number even after transferring ownership to MyOperator. ? How It Works OTP delivery: To activate WhatsApp, you’ll need a one-time password (OTP). Since SMS from the SIM is ...
What is an Alternate Number in MyOperator, and how do I add or use it?
⚡Quick answer- An Alternate Number is a backup phone number (mobile or landline) assigned to a user in MyOperator. When the primary number is unreachable, busy, or out of network, calls automatically fail over to this Alternate Number, keeping your ...
MyOperator– Service Level Agreement (SLA)
1. Standard terms applicable to Service Levels are outlined herein a. Definitions “Client” means any paid subscriber to MyOperator service. “MyOperator” herein refers to the entity, VoiceTree Technologies Private Limited a company registered under ...
How do I receive and place MyOperator calls from my desktop using Webcall?
⚡Quick answer - Yes — if Webcall is enabled for your account and you have a Fixed DID + Webcall access, you can handle all incoming and outgoing calls directly from your desktop browser. The call will ring on your Webcall window instead of your ...
Which countries and number types does MyOperator support?
⚡Quick answer - MyOperator currently offers local, mobile, and toll-free business numbers in 14 countries. Use the table below to confirm availability, mandatory documents, and key restrictions. When should I use this guide? Read this FAQ before you: ...