What is an Alternate Number in MyOperator, and how do I add or use it?
⚡Quick answer-
An Alternate Number is a backup phone number (mobile or landline) assigned to a user in MyOperator.
When the primary number is unreachable, busy, or out of network, calls automatically fail over to this Alternate Number, keeping your support lines live.
When should I use this guide?
Use it before you create or edit a user profile so you can add a fail-safe number that prevents missed customer calls.
1. How the Alternate Number works
Scenario | What MyOperator does | Caller hears |
Primary reachable | Rings primary | Normal ringtone |
Primary unreachable/busy | Instantly redirects to the Alternate Number | No extra delay |
No Alternate configured | Call follows global fallback (queue, voicemail, etc.) | Depends on call-flow |
2. Prerequisites
• Admin role in MyOperator.
• One spare mobile or landline number (same country code recommended).
• Ensure the number can receive inbound calls.
3. Add or update on the web dashboard
- Log in to MyOperator.
- Navigate to Users → Add User (new) or Edit (existing).
Alt text: Adding an alternate phone number
- In Phone Details, enter the Alternate Number.
- Click Save.
Expected outcome: A banner reads “User updated successfully.” The number shows under Phone Details.
4. Add or update in the mobile app
- Open the MyOperator app.
- Tap Users → select Add User or Edit User.
- Enter the Alternate Number in Phone Details → tap Save.
- You’ll see “Changes saved” at the bottom of the screen.
5. Call-failover sequence diagram
alt-text: “Call flow from caller to primary, then alternate number”
6. Feature matrix
Item | Supported | Notes |
Mobile numbers | ✅ | Any domestic mobile operator |
Landline numbers | ✅ | Must accept DTMF for IVR navigation |
International numbers | ⚠️ | Not guaranteed; depends on region |
Multiple alternates per user | ❌ | Only one at a time |
Auto-switch primary/alternate | ❌ | Manual edit required |
7. When a call failover will NOT happen
• The Alternate Number is switched off or is also out of network.
• International numbers may be blocked by local carriers.
• An admin has disabled “Call forwarding to Alternate” in global settings.
8. Troubleshooting & escalation
Symptom | Probable cause | Fix |
The call never reaches the Alternate Number | Number typed incorrectly | Edit user → correct digits → Save |
Both primary and alternate ring | Primary still reachable | Test by switching the primary phone to airplane mode |
Alternate rings, but call drops | Carrier blocks forwarded CLI | Use a domestic number or contact carrier |
Still unresolved? Contact MyOperator Support with the user name and both phone numbers.
Keywords: alternate number, MyOperator, backup phone number, call failover, user settings
Related Articles
Can I use my MyOperator service number to receive OTPs on external platforms?
⚡ Quick answer - Only for business-account verification on non-financial, non-telephony platforms (e.g., WhatsApp Business, listing sites). Never use a service number for personal logins, banking/payment apps, or third-party dialers. Make sure two ...How do I add a new user (Agent, Manager, Admin) or change the default permissions for a user role in MyOperator?
⚡Quick answer - Web Panel → Manage → Users → Add New → fill name, email, mobile, extension, work schedule, role, and (optionally) toggle Pro-License and set their Role in Advance Settings for dashboard access. Set optional call‑receiving hours. Click ...How do I block or unblock a caller in MyOperator?
⚡Quick answer - To block a number, open Call Logs → locate the call → click Block Caller → give a short reason → Block & Close. The number is added to the Blocklist, and future calls will be rejected before they reach your IVR or agents. Unblock the ...What are the different types of nodes that can be added to an IVR in MyOperator?
⚡Quick answer: MyOperator’s IVR Builder includes six node types you can combine to design your call flow: IVR Menu, Extension, Department, Message, Voicemail, Input & Response. 1. What’s a “node” in IVR Builder? A node is a building block in your ...What is MyOperator’s After-Call SMS feature and how do I configure, price, and troubleshoot it end-to-end?
⚡Quick answer - After-Call SMS is an automation that fires one or two transactional text messages immediately after a call ends (Connected, Missed, or Voicemail). • Caller-end notification → thanks or next-steps to the customer. • User-end ...