What is an extension number in MyOperator, and how do I use it?

What is an extension number in MyOperator, and how do I use it?

⚡Quick answer -

  • An extension is a short internal number assigned to a user (or team) so callers can reach them directly from your IVR (“press 2-2 for Riya”) without going through a receptionist or a shared queue.
  • All MyOperator extensions are exactly 2 digits (10 – 99).
  • Single-digit or 3-plus-digit numbers are rejected.
  • Dial the 2-digit code internally or after your IVR greeting to reach a user directly.

When should I use this guide?

Read this guide whenever you need to assign, dial, or troubleshoot an extension in MyOperator so you avoid invalid numbers and wasted dials.

1. Extension rules at a glance

Rule

Value

Why it matters

Allowed length

2 digits only

Keeps dialling quickly and prevents overlap with main numbers

Valid range

10 – 99

Guarantees every user gets a unique ID

Format

Numeric, no leading zeros

08 is invalid; use 10 – 99

2. Valid vs. invalid examples

Example

Valid?

Reason

25

✅

Two digits within range

7

❌

Only one digit

123

❌

More than two digits

08

❌

Leading zero not allowed

3. What are the minimum and maximum digits for an extension number?

By default, extensions are exactly 2 digits — from 10 to 99.
If your organisation needs 3-digit or longer extensions, we can enable a custom setup on request.

4. How to dial extensions

External caller (customer → user)

  1. Dial your company’s main number (e.g., +91-92129-92129).
  2. Wait for the IVR greeting or “enter extension” prompt.
  3. Enter the 2-digit extension (e.g., 25).

Expected outcome: The call bypasses the menu and rings the intended user.

Prerequisite: You must know the extension assigned by your account admin.

How to transfer the incoming call using the extension number? (user to user)

To transfer incoming IVR calls through the extension number, follow the steps below:

1. Press *2 on the phone’s inbuilt dialling pad
2. Then wait for the operator to say ‘transfer’
3. After you have listened to ‘transfer’, dial the extension of the particular user immediately.
4. The call will be transferred; you will inform him/ her query. At that time customer’s call will be on hold.
5. Now, connect the agent to whom the call has been transferred to the customer. The agent who has transferred the call will hang up his/her call, and the agent (to whom the call has been transferred) and the customer will connect automatically.

5. When a 2-digit extension will NOT work

• If an admin has not assigned an extension to the user, dialling any number will fail.

• Extensions do not work on numbers outside the 10–99 range; the system drops or ignores such input.

6. Troubleshooting & escalation

Issue

Likely cause

Fix

“Invalid extension” voice prompt

Dialed < 10 or > 99

Re-enter a 2-digit code

Call routes to IVR instead of the user

Extension not set on that user

Ask admin to assign one in Dashboard → Users → Edit

Two users ring at once

Duplicate extension assigned

Admin must change one number

Still stuck? Contact MyOperator Support support@myoperator.com with the user’s name and the extension you attempted.

Keywords: MyOperator extension length, 2-digit extension, valid extension range, dial extension