⚡Quick answer -
- An extension is a short internal number assigned to a user (or team) so callers can reach them directly from your IVR (“press 2-2 for Riya”) without going through a receptionist or a shared queue.
- All MyOperator extensions are exactly 2 digits (10 – 99).
- Single-digit or 3-plus-digit numbers are rejected.
- Dial the 2-digit code internally or after your IVR greeting to reach a user directly.
When should I use this guide?
Read this guide whenever you need to assign, dial, or troubleshoot an extension in MyOperator so you avoid invalid numbers and wasted dials.
1. Extension rules at a glance
Rule | Value | Why it matters |
Allowed length | 2 digits only | Keeps dialling quickly and prevents overlap with main numbers |
Valid range | 10 – 99 | Guarantees every user gets a unique ID |
Format | Numeric, no leading zeros | 08 is invalid; use 10 – 99
|
2. Valid vs. invalid examples
Example | Valid? | Reason |
25 | ✅ | Two digits within range |
7 | ❌ | Only one digit |
123 | ❌ | More than two digits |
08 | ❌ | Leading zero not allowed |
3. What are the minimum and maximum digits for an extension number?
By default, extensions are exactly 2 digits — from 10 to 99.
If your organisation needs 3-digit or longer extensions, we can enable a custom setup on request.
4. How to dial extensions
External caller (customer → user)
- Dial your company’s main number (e.g., +91-92129-92129).
- Wait for the IVR greeting or “enter extension” prompt.
- Enter the 2-digit extension (e.g., 25).
Expected outcome: The call bypasses the menu and rings the intended user.
Prerequisite: You must know the extension assigned by your account admin.
How to transfer the incoming call using the extension number? (user to user)
To transfer incoming IVR calls through the extension number, follow the steps below:
1. Press *2 on the phone’s inbuilt dialling pad
2. Then wait for the operator to say ‘transfer’
3. After you have listened to ‘transfer’, dial the extension of the particular user immediately.
4. The call will be transferred; you will inform him/ her query. At that time customer’s call will be on hold.
5. Now, connect the agent to whom the call has been transferred to the customer. The agent who has transferred the call will hang up his/her call, and the agent (to whom the call has been transferred) and the customer will connect automatically.
5. When a 2-digit extension will NOT work
• If an admin has not assigned an extension to the user, dialling any number will fail.
• Extensions do not work on numbers outside the 10–99 range; the system drops or ignores such input.
6. Troubleshooting & escalation
Issue | Likely cause | Fix |
“Invalid extension” voice prompt | Dialed < 10 or > 99 | Re-enter a 2-digit code |
Call routes to IVR instead of the user | Extension not set on that user | Ask admin to assign one in Dashboard → Users → Edit |
Two users ring at once | Duplicate extension assigned | Admin must change one number |
Still stuck? Contact MyOperator Support support@myoperator.com with the user’s name and the extension you attempted.
Keywords: MyOperator extension length, 2-digit extension, valid extension range, dial extension
Related Articles
How can I use MyOperator chrome extension?
In order to use the chrome extension, you need to login first. You can also go through the setting section for further settings of the chrome extension. Follow the steps here: 1. Click on the shortcut of the MyOperator extension and click on the ...
How can I use MyOperator chrome extension?
Applies to: Agents, Supervisors, Admins. Outcome: Install & sign in, place calls from the extension or web pages, configure settings, and verify everything works. Time to complete: 5–10 minutes. Prerequisites Feature access: ClickOCall / Web Call is ...
What is an Extension number?
Short answer: An extension is a short internal number assigned to a user (or team) so callers can reach them directly from your IVR (“press 2-2 for Riya”) without going through a receptionist or a shared queue. Who this is for Admins and agents who ...
How do I install and use the MyOperator Chrome Extension (desktop only)?
⚡ Quick answer - On a desktop copy of Google Chrome, open the Chrome Web Store → search “MyOperator ClickOCall” → Add to Chrome → Add extension. Click the puzzle icon → pin the extension. Click the MyOperator icon → Login with your MyOperator ...
What is the easiest way to change a user’s extension number in MyOperator?
⚡Quick answer You can update any user’s 2-digit extension (10-99) in less than a minute from the MyOperator web panel: Manage → Users → Edit → Extension → Save. When should I use this guide? Use these steps if you need to avoid extension conflicts, ...