How can an agent listen to voicemail recordings in MyOperator?
⚡Quick answer -
Agents can play or download voicemail recordings from:
- Email notifications (if enabled) – open the email and click Play/Download.
- Web Panel → Call Logs – filter Type = Voicemail, then click the Play ▷ icon or Download ⭳.
When should I use this guide?
Use it whenever an agent needs to review a customer’s voicemail for follow-up, QA, or escalation.
1. Prerequisites
Requirement | Why |
Logs → View permission | Shows voicemail rows |
Voicemail email alerts enabled (optional) | Delivers recording to inbox |
Minimum recording length ≥ 6 s | Shorter messages aren’t saved |
Watch the video walkthrough
2. Ways to access voicemail
Source | How to listen | Download? |
Email notification | Click Play/attachment | Yes |
Web Panel → Logs | Play ▷ or Download ⭳ | Yes |
3. Option A – Email notification
- Ensure Admin → Number settings → Voicemail email alert is ON.
- The agent receives an email containing the caller's info and a Play button or MP3 attachment.
- Click to stream or save the file.
4. Option B – Web Panel
- Log in → Logs.
Alt text: Call logs section
- Filters → Criteria → Type = Voicemail (or click chip “Voicemail”).
Alt text: Set filters
- Locate the entry → click Play to listen or Download ⭳ to save.
Alt-text: Use the play icon to listen
5. Success checklist
✓ Recording plays in browser or audio app.
✓ Logs show “Voicemail” status and duration ≥ 6 s.
✓ Downloaded file opens and length matches the log entry.
6. Edge cases & “When does it NOT work?”
• Messages shorter than 6 s are ignored.
• Each phone number can send voicemail alerts to only one address—use mail-rules or forwarding for team distribution.
• The mobile app shows the voicemail list but opens playback in the device’s default player.
• If recording is disabled in the call flow, no voicemail is stored.
7. Troubleshooting & escalation
Issue | Quick fix |
No voicemail emails | Enable alert in Number settings; check Spam |
Play icon missing | Add Logs → View & Recording → Play rights |
Download blocked | Disable pop-up/download blocker; try another browser |
Message < 6s not saved | Have the caller retry |
Keywords: voicemail playback, voicemail email alert, listen to voicemail, download voicemail, MyOperator
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