⚡Quick answer-

Log in to the Admin Panel → open Logs → filter for Connected calls → click the phone number → a dropdown opens → click Play to listen to the recording. You can also download individual recordings or copy the audio link.

When should I use this guide?

Use this guide when you want to:

• Review customer conversations
• Conduct QA or coaching
• Resolve disputes or verify commitments
• Understand agent behaviour or clarity of communication

1. Why is call recording useful?

• Check quality: Listen to see if agents are helpful and polite.

• Train staff: Play real calls so new team members can learn.

• Solve disputes: Use the recording to clear up “who said what.”

• Follow the rules: Prove you met legal or industry requirements.

• Learn from customers: Hear their needs and ideas for improvements.

• Track performance: Measure call length, success rates, and customer happiness.

2. Prerequisites and access rules

• You must be logged into the Admin Panel.
• Recording must be enabled for your number/IVR.
• Your role must include permissions to view/play recordings.
• The browser should allow media playback.
• You can download 20 recordings at a time, not in bulk.

Video walkthrough

3. How to check and play call recordings (Web - Admin Panel)

Follow these steps exactly as per the updated documentation:

Step 1 — Log in to MyOperator Admin Panel

• Use your admin or authorised credentials.
• After login, you will land on the dashboard.

Step 2 — Navigate to the Logs Section

• In the left navigation bar, click Call Logs.
• Here you will see all call logs (incoming, outgoing, missed, connected).

Step 3 — Select the Call You Want to Review

• Browse through the connected call entries.
• Click the caller number (or contact entry) for the call you want.

When you click the number, a drop-down box opens under that log entry.



Alt text: Call Logs → Recordings 

Step 4 — Access the Recording

Inside the drop-down:

• Look for the Recording option.
• This section contains the playable audio file of the call.

Step 5 — Play the Recording

• Click ▶ Play next to the recording option.
• The audio will begin playing in-browser.

You can use your system speakers or a headset to listen clearly.



Alt text: Play the recording you want

4. Downloading a recording

Based on the updated documentation:

• After selecting the call and opening the drop-down, look for the Download Audio icon.
• You can download recordings only for the 20 most recent logs on each page (no bulk download option). Supported formats are .mp3.

5. Limitations and important notes

✔ Bulk audio download is not available

You cannot export all recordings at once.

✔ You can download only the recent calls visible on the screen

MyOperator allows downloads for the 20 latest logs per page.

✔ Audio availability depends on recording settings

If recording was disabled for the number or the call, the recording will not appear.

✔ Only “Connected” calls show recordings

Missed / unanswered calls do not generate audio.

6. If you do not see a recording

• The call may not be a connected call (check Filter → Connected).
• Recording may not have been enabled. Make sure that the call recording feature is enabled on the panel.

(Call > Design call flow > Advance setting > call recording > enable)

Alt text: Enabling the call recording feature

• Your role may not have permission to view recordings.
• Advanced Filters may be hiding the call — click Reset.

If recordings are still missing, share call details with support: Support

7. Mobile App - how to check for recordings?

Although not elaborated in the updated detailed logs document, the core steps remain:

1. Open MyOperator App → More → Recordings
2. Apply filters (Date, Agent, Number, Queue)
3. Tap any recording to open the player
4. For download behaviour, the app may restrict downloads to Wi-Fi if enabled

8. Are call recordings deleted when a user is removed? For how long can I access the call recordings on the panel?

• No, call recordings are not deleted by default when a user is removed from the panel.
• We can access the call recordings for a period of only 6 months; after that, they are neither visible on the panel nor stored in the servers for download purpose later.

Keywords: check call recordings, play call recording, download recording, MyOperator Admin Panel, recordings view permission