How do I check and play call recordings in the MyOperator Admin Panel?
⚡Quick answer-
Log in to the Admin Panel → open Logs → filter for Connected calls → click the phone number → a dropdown opens → click Play to listen to the recording. You can also download individual recordings or copy the audio link.
When should I use this guide?
Use this guide when you want to:
- Review customer conversations
- Conduct QA or coaching
- Resolve disputes or verify commitments
- Understand agent behaviour or clarity of communication
1. Why is call recording useful?
• Check quality: Listen to see if agents are helpful and polite.
• Train staff: Play real calls so new team members can learn.
• Solve disputes: Use the recording to clear up “who said what.”
• Follow the rules: Prove you met legal or industry requirements.
• Learn from customers: Hear their needs and ideas for improvements.
• Track performance: Measure call length, success rates, and customer happiness.
2. Prerequisites and access rules
- You must be logged into the Admin Panel.
- Recording must be enabled for your number/IVR.
- Your role must include permissions to view/play recordings.
- The browser should allow media playback.
- You can download 20 recordings at a time, not in bulk.
Video walkthrough
3. How to check and play call recordings (Web - Admin Panel)
Follow these steps exactly as per the updated documentation:
Step 1 — Log in to MyOperator Admin Panel
- Use your admin or authorised credentials.
- After login, you will land on the dashboard.
Step 2 — Navigate to the Logs Section
- In the left navigation bar, click Call Logs.
- Here you will see all call logs (incoming, outgoing, missed, connected).
Step 3 — Select the Call You Want to Review
- Browse through the connected call entries.
- Click the caller number (or contact entry) for the call you want.
When you click the number, a drop-down box opens under that log entry.
Alt text: Call Logs → Recordings
Step 4 — Access the Recording
Inside the drop-down:
- Look for the Recording option.
- This section contains the playable audio file of the call.
Step 5 — Play the Recording
- Click ▶ Play next to the recording option.
- The audio will begin playing in-browser.
You can use your system speakers or a headset to listen clearly.
Alt text: Play the recording you want
4. Downloading a recording
Based on the updated documentation:
- After selecting the call and opening the drop-down, look for the Download Audio icon.
- You can download recordings only for the 20 most recent logs on each page (no bulk download option). Supported formats are .mp3.
5. Limitations and important notes
✔ Bulk audio download is not available
You cannot export all recordings at once.
✔ You can download only the recent calls visible on the screen
MyOperator allows downloads for the 20 latest logs per page.
✔ Audio availability depends on recording settings
If recording was disabled for the number or the call, the recording will not appear.
✔ Only “Connected” calls show recordings
Missed / unanswered calls do not generate audio.
6. If you do not see a recording
- The call may not be a connected call (check Filter → Connected).
- Recording may not have been enabled. Make sure that the call recording feature is enabled on the panel.
(Call > Design call flow > Advance setting > call recording > enable)
Alt text: Enabling the call recording feature
- Your role may not have permission to view recordings.
- Advanced Filters may be hiding the call — click Reset.
If recordings are still missing, share call details with support: Support
7. Mobile App - how to check for recordings?
Although not elaborated in the updated detailed logs document, the core steps remain:
- Open MyOperator App → More → Recordings
- Apply filters (Date, Agent, Number, Queue)
- Tap any recording to open the player
- For download behaviour, the app may restrict downloads to Wi-Fi if enabled
8. Are call recordings deleted when a user is removed? For how long can I access the call recordings on the panel?
- No, call recordings are not deleted by default when a user is removed from the panel.
- We can access the call recordings for a period of only 6 months; after that, they are neither visible on the panel nor stored in the servers for download purpose later.
Keywords: check call recordings, play call recording, download recording, MyOperator Admin Panel, recordings view permission
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