⚡Quick answer-

Log in to the Admin Panel → open Logs → filter for Connected calls → click the phone number → a dropdown opens → click Play to listen to the recording. You can also download individual recordings or copy the audio link.

When should I use this guide?

Use this guide when you want to:

• Review customer conversations
• Conduct QA or coaching
• Resolve disputes or verify commitments
• Understand agent behaviour or clarity of communication

1. PREREQUISITES & ACCESS RULES

To access and play call recordings:

• You must be logged into the Admin Panel.
• Recording must be enabled for your number/IVR.
• Your role must include permissions to view/play recordings.
• Browser should allow media playback.
• You can download 20 recordings at a time, not in bulk.

2. HOW TO CHECK & PLAY CALL RECORDINGS (WEB — ADMIN PANEL)

Follow these steps exactly as per the updated documentation:

Step 1 — Log in to MyOperator Admin Panel

• Use your admin or authorized credentials.
• After login, you will land on the dashboard.

Step 2 — Navigate to the Logs Section

• At the left navigation bar, click Call Logs.
• Here you will see all call logs (incoming, outgoing, missed, connected).

Step 3 — Select the Call You Want to Review

• Browse through the connected call entries.
• Click the caller number (or contact entry) for the call you want.

When you click the number, a drop-down box opens under that log entry.





Alt text: Call Logs → Recordings 

Step 4 — Access the Recording

Inside the drop-down:

• Look for the Recording option.
• This section contains the playable audio file of the call.

Step 5 — Play the Recording

• Click ▶ Play next to the recording option.
• The audio will begin playing in-browser.

You can use your system speakers or a headset to listen clearly.





Alt text: Play the recording you want

3. DOWNLOADING A RECORDING

Based on the updated documentation:

• After selecting the call and opening the drop-down, look for the Download Audio icon.
• You can download recordings only for the 20 most recent logs on each page (no bulk download option). Supported formats is .mp3.

4. LIMITATIONS & IMPORTANT NOTES (BASED ON DOC)

✔ Bulk audio download is not available

You cannot export all recordings at once.

✔ You can download only the recent calls visible on the screen

MyOperator allows downloads for the 20 latest logs per page.

✔ Audio availability depends on recording settings

If recording was disabled for the number or the call, the recording will not appear.

✔ Only “Connected” calls show recordings

Missed / unanswered calls do not generate audio.

5. IF YOU DO NOT SEE A RECORDING

• The call may not be a connected call (check Filter → Connected).
• Recording may not have been enabled on the number.
• Your role may not have permission to view recordings.
• Advanced Filters may be hiding the call — click Reset.

If recordings are still missing, share call details with support:
support@myoperator.co

6. MOBILE APP — HOW TO CHECK RECORDINGS (As per base doc)

Although not elaborated in the updated detailed logs document, the core steps remain:

1. Open MyOperator App → More → Recordings
2. Apply filters (Date, Agent, Number, Queue)
3. Tap any recording to open the player
4. For download behaviour, the app may restrict downloads to Wi-Fi if enabled

✅ Final Answer Summary (short version for FAQ):

To check and play call recordings:

1. Log in → go to Logs
2. On the left → click Filter List → Connected
3. Click the caller number for the desired log
4. In the drop-down → find Recording
5. Click ▶ Play to listen

Use Download Audio if needed (single recording at a time)

Need more help? Open Support

Keywords: check call recordings, play call recording, download recording, MyOperator Admin Panel, recordings view permission