What is the Voicemail Timeout in MyOperator and how do I change it?
⚡Quick answer -
Voicemail Timeout is the maximum time (6 – 60 seconds) that MyOperator records after the beep. Once the limit is reached, recording stops automatically and the file is saved.
Change the value in Dashboard → Design Call Flow → Voicemail node → “Timeout”.
When should I use this guide?
Follow these steps if you want to:
• shorten overly long voicemail messages, or
• extend the limit so callers can leave detailed instructions.
📕Table of Contents
- How Voicemail Timeout works
- Limits & behaviour
- Prerequisites
- Change the timeout (step-by-step)
- Verify with a test call
- Best practices
- Edge cases & limitations
- Troubleshooting
- Related Articles
1 — How Voicemail Timeout works
• The timer starts immediately after the greeting beep.
• Caller may hang up early; if the message is at least 6s, it is still saved.
• At exactly the limit, the system stops recording and stores the file.
2 — Limits & behaviour
Item | Value | Notes |
Configurable range | 6 – 60 s | Whole seconds only |
Minimum save length | 6 s | Shorter clips discarded |
At the limit | Hard stop & save | No partial second recorded |
3 — Prerequisites
• Editor or Admin role.
• Know which Voicemail node you plan to edit.
• Be ready to click Publish after saving.
4 — Change the timeout (Dashboard)
- Sign in to MyOperator Dashboard.
- Open Design Call Flow.
Alt text: Opening design call flow in MyOperator panel
- Click the Voicemail node for the desired department.
Alt text: Choose the voicemail node
- Enter a new value (6–60) in Voicemail Timeout.
Alt text: Enter a new value for timeout
- Click Save, then Publish.
Alt text: Click Save
5 — Verify with a test call
- Dial the IVR path that lands on the edited Voicemail node.
- Leave a 20s message (if limit is 45 s) → confirm it appears in Reports → Call Logs.
- Leave a 50 s message → confirm recording stops at 45 seconds and still saves.
6 — Best practices
• Tell callers the limit: “You have up to 30 seconds.”
• 30–45 s is a good balance between detail and review effort.
• Re-test each time you change the greeting or timeout.
7 — Edge cases & limitations
• Cannot exceed 60 s.
• Messages < 6s are discarded.
• Timeout is per Voicemail node; change each department separately if needed.
8 — Troubleshooting
Symptom | Likely cause | Fix |
No recording saved | Clip < 6 s | Ask the caller to retry; adjust greeting |
Wrong duration | Edited the wrong node or forgot to publish | Edit correct node; publish |
Call never hits voicemail | Call-flow path or fallback rule is wrong | Review the call-flow diagram |
Escalate: email support@myoperator.com with Call ID, timestamp, and node name.
9 — Related Articles
• How do I forward voicemail recordings to email in MyOperator?
• Why is my voicemail greeting not playing after I change the timeout?
• Can I set different voicemail greetings for holidays?
Keywords - voicemail timeout, change voicemail length, MyOperator voicemail limit, voicemail recording seconds
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