Short answer: You can purchase a new DID from the dashboard, choose a region/prefix, review the recurring rental and setup price, and activate it for routing to your IVR/teams.

On this page

• What you need first (prerequisites)
• Buy a DID in the dashboard (step-by-step)
• After purchase: activate & route the DID
• Costs, billing & renewals
• Edge cases & availability notes
• Troubleshooting & support template
• Related articles
• Schema markup

What you need first (prerequisites) {#prereqs}

• Account access: Role with permission to manage Numbers/DIDs.
• Billing method: An active payment method or sufficient account balance per your plan.
• Compliance: Some regions may require business/KYC documentation before activation.
• Target routing: Know where this number should ring (IVR flow, queue, or campaign).

Buy a DID in the dashboard (step-by-step) {#steps}

1. Sign in to MyOperator Dashboard.
2. Go to Manage → DIDs (or Numbers).
3. Click Add New.
4. Choose Region/Prefix to view available numbers or number groups.
5. Select a DID (or a DID group) → Continue.
6. Review one-time/setup (if any) and monthly rental.
7. Confirm billing details and accept terms.
8. Click Confirm/Purchase.

After purchase: activate & route the DID {#activate}

1. In Manage → DIDs, find your new number (status may show Provisioning/Active).
2. Click the number → set Routing:
• IVR flow (recommended), or
• Direct to queue/agent, or
• Campaign/Tracking.
3. Save and place a test call from an external phone to confirm audio, IVR, and recording (if enabled).

Expected outcome: The DID appears in your list and successfully routes to the selected destination; the call shows in Call Logs → Inbound.

Costs, billing & renewals {#billing}

• Recurring rental: Charged monthly (plus taxes where applicable).
• Usage (call charges): Billed separately from the rental.
• Prorations & mid-cycle buys: First invoice/charge may be prorated based on purchase date.
• Cancellations: Releasing a DID stops future rental but may not credit the current cycle.

Always refer to your plan page/invoice for exact amounts and tax treatment.

Edge cases & availability notes {#edges}

• Stock limits: Certain regions/prefixes or vanity numbers may be limited or sold out.
• Regulatory hold: Activation can be delayed until required documents are verified.
• Port vs. buy: If you want to keep an existing number, start a number porting request instead of buying.
• Bulk purchase: For many numbers at once, contact Support with a CSV of regions/prefixes.
• Toll-free/short codes: Availability, pricing, and onboarding steps differ from standard local DIDs.

Troubleshooting & support template {#troubleshoot}

Common issues

• “Add New” not visible: Your role lacks permissions or the feature isn’t enabled for your plan.
• Payment failed: Check card/wallet balance and try again; ensure billing address is valid.
• Number missing after purchase: Refresh, check Provisioning status, or contact Support with the transaction reference.