What is MyOperator Lite? What are different features available in MyOperator Lite?

What is MyOperator Lite? What are different features available in MyOperator Lite?

MyOperator Lite — what it is, what’s included, and how to get started

Short answer: MyOperator Lite is a streamlined, cloud PBX (virtual EPABX) for small teams and low–moderate call volumes. It includes essentials like virtual numbers, IVR, call routing/forwarding, recordings, transfers, basic analytics, and user/extension management—without the heavier enterprise add-ons.

Who Lite is best for {#who}

  • SMEs/startups that need a reliable phone system quickly.
  • Teams <10 agents or low concurrency requirements.
  • Single IVR + a few queues rather than complex, multi-site flows.
Tip: If you expect heavy campaigns, advanced routing logic, or deep integrations, consider upgrading from Lite.

What’s included (feature matrix) {#included}

Area

Included in Lite

Notes

Numbers

Virtual business numbers; toll-free option*

*Availability/fees may vary by region.

IVR

Simple IVR designer, menus & prompts

Weekend/after-hours rules supported.

Routing

To departments/queues/agents; forwarding to mobile/landline

Skill/basic rules; failover to voicemail.

Recording

Inbound & outbound recording

Respect consent laws; storage retention may be plan-based.

Transfers

Live & blind transfer

Internal users/extensions.

Voicemail

Mailbox + notifications

Optional voicemail to email/SMS.

User mgmt

Extensions, roles, admin panel

Add/remove users; reset PINs.

Reporting

Daily dashboard, call logs, filters, exports

Email/SMS summaries for admins.

Utilities

Online IVR editor, number port-in/out

Subject to regulatory approval.

Support

24×7 support, KB, onboarding help

Channel availability may vary by plan.

What’s not included / typical limits {#limits}

Lite focuses on essentials. Advanced capabilities may require a higher plan (names vary by account). Examples include:

  • Complex call-flow logic (multi-level advanced flows, heavy API automation).
  • High-volume dialers/campaign tools or predictive dialing.
  • Deep CRM/BI integrations beyond standard connectors.
  • Large concurrency caps and extended recording retention.
Exact limits (concurrent calls, storage, users, APIs) depend on your Plan & Limits page. Replace generic notes here with your official caps.

Prerequisites {#prereqs}

  • An active MyOperator account with Lite enabled.
  • At least one DID/toll-free number.
  • Audio prompts ready (welcome/IVR/after-hours).
  • Team members created with extensions/roles.

Get started (UI steps) {#start}

  1. Numbers: Dashboard → Manage → DIDs → buy/assign a number.
  2. IVR: Dashboard → IVR Designer → create a simple menu (e.g., 1-Sales, 2-Support).
  3. Routing: Departments/Queues → assign agents; set after-hours/weekend behavior.
  4. Recording: Settings → Recording → enable per your compliance policy.
  5. Test: Place a test call; verify greeting, menu, routing, and recording in Call Logs.

Expected result: Calls land on your IVR, reach the right queue/agent, and appear in analytics with recordings (if enabled).

Common setups (examples) {#examples}

A) 1 IVR → 2 queues + voicemail (small team)

  • IVR keys: 1-Sales → Queue A; 2-Support → Queue B.
  • After-hours: send to voicemail with callback promise.

B) Toll-free marketing line

  • Toll-free DID → IVR → single queue with call recording for QA.
  • Daily email summary to the manager.

C) Remote-friendly support

  • Forward to mobile/landline during office hours; voicemail after hours.
  • Weekly export of call logs for audit.

Upgrade or add features later {#upgrade}

  • Need higher concurrency, advanced flows, or campaign dialers?
    Go to Billing/Plans and compare plans, or open a Support ticket for guidance.
  • Port existing numbers when moving from Lite—use Number Port-In to keep your identity intact.

Troubleshooting & escalation {#troubleshoot}

  • Calls not reaching agents → Check IVR key mapping and queue membership.
  • No recordings → Confirm recording is enabled and retention limits not exceeded.
  • After-hours rules not applied → Verify schedule/time zone in IVR settings.
  • Reports look empty → Ensure filters (date, direction, DID) are correct.