How can I change the role for an added user?

How can I change the role for an added user?

Use roles to give teammates just the access they need. Follow these steps to change a user’s role.

When & why

  • Apply least-privilege access for security and compliance.
  • Update responsibilities when people join, move teams, or leave.

Prerequisites

  • You’re an Account Owner or Admin.
  • Your plan includes multi-user roles.
  • If your org enforces SSO/Directory Sync, changes may be controlled by your IdP.

Web: step-by-step

  1. Sign in to the MyOperator web panel.
  2. In the left navigation, go to Manage → Users.
  3. In the list, click the three dots (…) next to the user and choose Edit.
    • (You can also Add user here if needed.)
  4. Open Select Role and choose the desired role.
  5. Click Save.

Result: You’ll see a success message. The user’s Role updates immediately in the list and appears in Audit Log.

Roles & permissions (example)

Exact roles vary by account. Use Custom or granular permissions if available.

Role (example)

Typical access

Common permissions

Call Agent

Read or limited actions

View dashboards, answer calls, view reports

Manager

Team management + configuration

Edit users in team, manage routing

Admin/Owner

Full account administration

Manage users, billing, security, integrations

Basic

No Access

No Access to the panel

Limitations & notes

  • You cannot remove or downgrade the last Admin. Assign another Admin first.
  • Pending invites accept the role on first login.
  • Seat/license limits may restrict adding or upgrading roles.
  • With SSO/SCIM, IdP-managed roles can override local changes.

Troubleshooting

  • Don’t see “Manage → Users”? You lack permission. Ask an Admin/Owner.
  • Edit/Save disabled? The user may be the last Admin or your license is at capacity.
  • Role didn’t change? Refresh, then check Audit Log. If SSO is enforced, verify the role in your IdP.
  • Still stuck? Contact Support with the user email, time of change, and a screenshot.