How can I delete a particular user?
Short answer: Admins can delete a user from Manage → Users. Deletion removes the user’s access and hides them from your dashboard.
Who can use this
Account Admins (or higher) managing user access and seat allocation.
Before you start
- You must be an Admin.
- Some users (e.g., the primary account holder) may not be deletable—contact support@myoperator.co if needed.
- Deletion removes access immediately. Historical data handling is noted below.
Delete a user (5 steps)
- Open Users
Go to Manage → Users in your MyOperator dashboard.
Shortcut:<your-dashboard-url>/users - Find the user
Use search or scroll to locate the user you want to remove. - Open actions
Click the 🗑️ Delete icon (or the overflow menu ⋮ → Delete). - Confirm
Review the prompt and confirm deletion. - Result
The user is removed and can no longer sign in.
Note: If you don’t see the Delete option, see Troubleshooting below.
Caption: Go to Manage, Users and then click on the 3 dots on the side.
Caption: Click Delete.
What happens after deletion
- Access: The user can’t sign in; their seat becomes available for reassignment (if applicable to your plan).
- Numbers/devices: Calls no longer route to that user’s devices. Reassign any critical routes to avoid missed calls.
- Historical data: Call logs/recordings usually remain in account history for reporting/audit. (If your organization has custom retention, check with your admin or Support.)
Alternatives to deletion (when available)
- Deactivate / suspend the user (temporary removal of access).
- Change role (reduce permissions without deleting).
- Reassign extension/devices to another user.
If these options aren’t visible in your account, contact Support to confirm availability.
Troubleshooting
- I can’t see the Delete button → You may not be an Admin or the user is protected (e.g., primary owner). Contact support@myoperator.co.
- Error: “Action not allowed” → Check your role/permissions or if the user is the last admin/owner. Add another admin first.
- User still appears in reports → This is expected for historical accuracy; use date filters or “include inactive users” toggles where available.
- SSO/HRIS reprovisions the user → Disable the user in your identity/HR system to prevent automatic re-creation.
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