How can you Delete an IVR?
You cannot delete your entire call flow but draft IVR can be deleted. You can remove a particular call flow route in Advance call flow design, through call flow setup. In a Simple call flow design you can disable the after office hours and non working days option, based on your requirements.
If you wish to have direct forwarding to a department or extension, you can insert “blank file” in welcome message and forward your calls to the needed department or extension group. If you wish to forward all your calls directly to your user, then create a department with only one user and forward calls to that department.
If you wish to receive calls only during particular hours of the day and disable call flow for remaining hours without any message or voicemail facility, then design your call flow using the “Advance call flow” option, and create only time based routes with start time and end time when you wish to receive calls, the remaining time your calls would get disconnected without any message or warning.
Related Articles
How do I delete a draft IVR—or disable an active IVR—in MyOperator?
⚡Quick answer: You can delete Draft IVRs. You cannot permanently delete an Active (published) IVR, but you can disable, bypass, or route around it using the options below. Before you begin You’ll need MyOperator dashboard access with permission to ...
How do I delete a department in MyOperator?
Why you might do this Clean up unused or test departments Prevent calls from routing to outdated teams Comply with org-chart changes after restructuring Prerequisites Requirement Details Role Owner or Admin permission IVR check Department must not ...
How do I safely delete (remove) a DID in MyOperator, and what should I check first?
⚡Quick answer - Admins can delete a DID from Manage → DIDs → ⋮ → Delete. Before deleting, confirm the number is not used in any live call-flow, caller-ID policy, campaign, or porting request. Once you click Delete and confirm, the DID vanishes in ...
How do I disable or delete a user so they stop receiving MyOperator business calls?
⚡Quick answer - • For a temporary stop, go to Manage → Users → ⋮ → Set Call Availability and toggle it Off (user won’t ring for any inbound calls). • To block only certain queues, open IVR/Call Flow → select the queue → remove the user → Save. • To ...
How do I add, edit, or delete a department in MyOperator?
⚡ Quick answer - Web: Sign in → Manage → Departments → Add New (or ⋮ Edit) → fill/adjust Name, Extension, Manager, Users → Save. Mobile: More → Settings → Departments → (+) or ⋮ Edit → complete fields → Save. Delete: Manage → Departments → ⋮ Remove → ...