How can you Delete an IVR?
You cannot delete your entire call flow but draft IVR can be deleted. You can remove a particular call flow route in Advance call flow design, through call flow setup. In a Simple call flow design you can disable the after office hours and non working days option, based on your requirements.
If you wish to have direct forwarding to a department or extension, you can insert “blank file” in welcome message and forward your calls to the needed department or extension group. If you wish to forward all your calls directly to your user, then create a department with only one user and forward calls to that department.
If you wish to receive calls only during particular hours of the day and disable call flow for remaining hours without any message or voicemail facility, then design your call flow using the “Advance call flow” option, and create only time based routes with start time and end time when you wish to receive calls, the remaining time your calls would get disconnected without any message or warning.
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Can I delete logs?
No, you cannot delete logs. However, you can archive the logs. 1. To archive logs, you have to login to the “Logs” section, using the web app. 2. Check the logs you want to archive 3. Click on the “Archive” icon at the top.
How can I delete a particular department?
1. Login to your MyOperator panel and click on “Manage” at the top. 2. In the settings section click on “Departments”. 3. Click on the “Remove” button (Appear where applicable*). 4. Confirm the Remove. *Any of the departments, which are currently ...
How can I delete/remove a DID from my account?
1. Login to MyOperator and click on manage from the top menu. 2. Select DID’s. 3. Now select the DID, which you want to remove and click on the dots on left and click delete.
How can I create a Multi-level IVR?
A multi-level IVR is one wherein your IVR has several levels. For example, if your IVR has three departments : HR, sales and support then, your IVR is a Multi-level IVR with 3 levels.
How does an IVR benefit me?
The following are the benefits of an IVR: It helps extend the reach of your business 24*7 thereby enhancing customer experience. It connects callers to right departments or agents. It gathers information and routes calls to the appropriate agent. It ...