⚡Quick answer:

Pay via bank transfer (NEFT/RTGS/IMPS) or cheque, then share your remittance details with the billing team. After verification, you’ll receive an offline payment code, which you can apply under Billing → Pay, paste the code under Instant Payment, and click Pay to update your account and download your invoice. Your balance updates instantly; the final GST invoice appears under Billing → Invoices after 7:30 PM or 11:30 PM IST.

What counts as “offline”

Offline payments include:

• Bank transfers (NEFT/RTGS/IMPS) made directly to MyOperator’s official bank account
• Cheques deposited to MyOperator’s account

Note: A payment link (card/UPI/net-banking) is not an offline payment, even if shared by your Account Manager. Use it only if you want to pay online.

Prerequisites

• Authorised role: You must be the Billing Owner/Admin or be authorised to make payments.
• Invoice/proforma: Keep your Invoice or payable amount ready. Download from Billing → Invoices.
• Bank details: Use only the official bank details shared by your Account Manager or visible in the Billing portal.
• Compliance: Keep your GSTIN/Tax ID (if applicable) and PO # ready if required by your internal finance team.

METHOD A — BANK TRANSFER (NEFT/RTGS/IMPS)

1. Request official bank details (Account Name, Account Number, IFSC, Bank/Branch).
2. Initiate the transfer using NEFT/RTGS/IMPS from your bank.
3. Add this remark for smooth reconciliation:
   Invoice <#> | <Account Name>
4. Save the UTR/Reference Number.
5. Email your remittance details (with screenshot/bank advice) to billing/support.
6. The billing team verifies your payment and shares an offline payment code by email/SMS.

Remittance email template (copy & paste)

METHOD B — CHEQUE

1. Your Account Manager will share the correct payee name and deposit instructions.
2. Write the cheque for the exact invoice amount. Mention Invoice # on the back (recommended).
3. Share a scanned copy/photo of the cheque and deposit slip using the same remittance email template.
4. Once the cheque is cleared and verified, the billing team sends your offline payment code.

Cheque clearing usually takes T+2 business days, depending on your bank and location.

Apply your offline payment code

1. Log in to MyOperator.
2. Go to Billing → Pay.
3. Click Enter offline payment code.
4. Paste the code sent by the billing team and click Submit.
5. Your balance and invoice status will update instantly, and the invoice/receipt will be available for download.

Processing times & verification

• Bank Transfers
• NEFT/RTGS → Same day to 24 hours
• IMPS → Near real-time
• Cheque
• After bank clearing (typically T+2 business days)
• Where to check status:
• Billing → Invoices → Look for “Paid” or “Partially Paid”
• Billing → Payments/History → Shows the payment entry
• Email → Receipt/confirmation shared after verification

Troubleshooting & edge cases

• No code received: Respond to your remittance email with UTR, invoice #, and payment time; check spam.
• Invalid/expired code: Email support@myoperator.com with the code + remittance details.
• Wrong amount sent: Billing team can apply a partial amount or carry forward excess.
• International wire: Request SWIFT details + FX/fee handling (OUR/SHA). Share bank advice.
• Payer name mismatch: Provide authorisation if the payment was made from a different entity’s account.

Security tips

• Verify all bank details only via your Account Manager or through the MyOperator Billing Portal.
• MyOperator will never share bank details through unofficial channels (personal numbers, WhatsApp, etc.).
• Do not share your banking credentials—only the remittance info mentioned above.

Get help

For assistance, email:
📩 support@myoperator.com

Include:

• Account name/ID and Invoice
• Amount, currency, and payment method (NEFT/RTGS/IMPS/Cheque)
• UTR/Reference and timestamp
• Remittance proof (screenshot/bank advice)
• Offline payment code (if received)