What triggers the automatic reactivation of a deactivated MyOperator account after payment?
⚡Quick answer -
When the customer fully clears the pending rental, the system immediately attempts to re-activate the account—no agent needed—if the billing cycle is still valid and, for corporate/parent accounts, every child BAN (Billing Account Number) can also be turned on. Auto-activation stops for churned, hard-deactivated, user-requested-off, or fraud-flagged accounts.
When should I use this guide?
Use this reference if you are in Support, Finance, or Customer Success and must explain why an account did (or did not) re-activate after payment, so you can avoid unnecessary tickets and know the edge cases that still need manual work.
Problem: After customers pay their dues, accounts stay inactive until an agent re-enables them, causing service delays and extra tickets.
Solution: A new Auto-Activation Logic re-checks the account as soon as rental payment is confirmed and, if safe, re-activates it without manual effort.
2. Auto-Activation logic
The system activates the account only when all of these are true:
✅ Condition | Description |
Payment clearance | Pending rental is fully cleared. |
Billing cycle valid | Account is still inside its proper billing cycle. |
Corporate accounts | For parent accounts, all linked child BANs activate. |
Result: The customer’s service resumes automatically.
3. When does Auto-Activation NOT run?
If any scenario below is detected, the account stays inactive even after payment; an agent must step in.
🚫 Scenario | System reason |
Churned account | Next Billing Date has already passed. |
Hard deactivation | Status is flagged as “Deactivated.” |
Voluntary deactivation | The customer manually turned the service off. |
Fraud flag | Account is marked “Fraud.” |
4. Back-end sequence of events
• Payment gateway confirms success ➜ System marks rental as cleared.
• Auto-Activation job fires immediately.
• Job checks the three happy-path conditions.
– If all true ➜ sets account status to Active (plus child BANs).
– Else ➜ keeps status unchanged and records the blocking reason.
• Audit log is written under Account ▸ History.
5. Flow diagram
Alt-text: “Payment confirmation triggers the Auto-Activation job, which validates conditions and re-activates the account.”
6. Glossary
BAN – Billing Account Number (unique identifier for an account).
Child BAN – A sub-account linked to a corporate parent BAN.
Keywords: auto-activation, pending rental, billing cycle, child BAN, churned, deactivated, fraud
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