How do I renew my MyOperator plan and what are the cutoff dates I need to know?

How do I renew my MyOperator plan and what are the cutoff dates I need to know?

⚡Quick answer -

• Automatic reminders arrive 30 / 15 / 7 / 1 day before expiry—open any email and click Pay Now to complete renewal in < 3 min.

• Prefer the dashboard? Go to ⚙ Settings › Billing & Plans › Renew Plan.

• On manual-invoice cycles (monthly, quarterly, half yearly, yearly), you must reach out to your AMs or email at support@myoperator.com before the cut-off dates in the table below to avoid downtime.

When should I use this guide?

Use these steps if your plan is expiring soon, you need to keep service uninterrupted, or you must request a manual renewal for quarterly/yearly billing.

1. Find your renewal date 

Your renewal anniversary is the same calendar day on which your first payment cleared.

Path: Billing ▷ Invoices → look at the earliest “Paid” invoice date.

Flip-side: If you upgraded mid-cycle, the anniversary shifts to the upgrade payment date.

2. Prerequisites 

What you need

Why do you need it

Owner or Admin role

Only these roles can pay or request renewal

Supported payment method (VAN, Bank transfer, Auto Settlement Payment Link, Autopay)

Required for the gateway

Pop-ups allowed for payments.myoperator.co

Loads the payment window

No outstanding invoices

You will need to clear outstanding payments to avoid account suspension

3. Renewal methods 

3.1 Renew via email (fastest) 

  1. Open the latest reminder: Subject: Your MyOperator plan expires soon—renew now.
  2. Confirm Plan name and Amount due.
  3. Click Pay Now.
  4. Finish the payment-gateway flow.
  5. Wait for the onscreen Payment Successful message and confirmation email.

3.2 Renew via dashboard 

  1. Sign in at app.myoperator.com.
  2. ⚙ Settings › Billing & Plans.
  3. Click Renew Plan next to the expiring plan. (Mobile app: More › Billing.)
  4. Review the invoice → Pay → complete gateway flow.

3.3 Manual renewal request (billing cycles) 

If your account is on manual invoicing (see table below):

  1. Reach out to your AM or Email at support@myoperator.co before the cut-off date.
  2. Subject: Renewal Request – <Account ID>
  3. Body: Billing cycle (monthly/quarterly/yearly) + plan changes (if any)Attachment: Purchase Order (optional)
  4. Support replies within 1 business day with a pro-forma invoice or payment link.
  5. Complete payment.
  6. Open Billing ▷ Plans to verify the updated renewal date.

4. Cut-off dates & why they matter 

Billing cycle

Notify Support no later than

Monthly

7 calendar days before the next billing date

Quarterly

15–20 days before quarter end

Yearly

30 days before renewal anniversary

Missing these dates may cause downtime or late-payment penalties

5. Expected result

After successful payment, the next billing date advances by one cycle, and the Plan status shows “Active” in the dashboard; no IVR interruption occurs.

6. Troubleshooting & edge cases

Issue

Likely cause

Fix

Payment link expired

Link beyond 24 h validity

Log in and renew via the dashboard

Card declined

3-D Secure / bank block

Retry or use UPI / another card

Need to shorten/extend term

Mid-cycle plan change

Reach out to your dedicated AM for revised quote