⚡Quick answer -

• Automatic reminders arrive 30 / 15 / 7 / 1 day before expiry—open any email and click Pay Now to complete renewal in < 3 min.

• Prefer the dashboard? Go to ⚙ Settings › Billing & Plans › Renew Plan.

• On manual-invoice cycles (monthly, quarterly, half-yearly, yearly), you must reach out to your AMs or email at support@myoperator.com before the cut-off dates in the table below to avoid downtime.

When should I use this guide?

Use these steps if your plan is expiring soon, you need to keep service uninterrupted, or you must request a manual renewal for quarterly/yearly billing.

1. Find your renewal date 

Your renewal anniversary is the same calendar day on which your first payment cleared.

Path: Billing ▷ Invoices → look at the earliest “Paid” invoice date.

Flip-side: If you upgraded mid-cycle, the anniversary shifts to the upgrade payment date.

2. Prerequisites 

3. Renewal methods 

3.1 Renew via email/WhatsApp (fastest) 

• If you received a WhatsApp reminder, open the message and tap Pay Now—the steps below are identical.

1. Open the latest reminder: Subject: Your MyOperator plan expires soon—renew now.
2. Confirm the plan name and the amount due.
3. Click Pay Now.
4. Finish the payment-gateway flow.
5. Wait for the onscreen Payment Successful message and confirmation email.

3.2 Renew via dashboard 

1. Sign in at app.myoperator.com.
2. ⚙ Settings › Billing & Plans.
3. Click Renew Plan next to the expiring plan. (Mobile app: More › Billing.)
4. Review the invoice → Pay → complete gateway flow.

3.3 Manual renewal request (billing cycles) 

If your account is on manual invoicing (see table below):

1. Reach out to your AM or Email at support@myoperator.co before the cut-off date.
2. Subject: Renewal Request – <Account ID>
3. Body: Billing cycle (monthly/quarterly/yearly) + plan changes (if any)Attachment: Purchase Order (optional)
4. Support replies within 1 business day with a pro-forma invoice or payment link.
5. Complete payment.
6. Open Billing ▷ Plans to verify the updated renewal date.

TIP: • Manual renewals take longer to process. Contact your AM at least 3–5 days before your expiry date to ensure there is no service downtime.

4. Cut-off dates & why they matter 

Missing these dates may cause downtime or late-payment penalties

5. Critical timelines & grace period

• Active: Service is running normally.

• Grace Period (7 days): If you miss your expiry date, you have seven days to pay before service stops.

• Inactive: After the grace period, calls will not connect until payment is cleared.

How does plan renewal affect my IVR service?

Your IVR service is linked to your active MyOperator plan. There is no separate IVR renewal. Once your plan renewal payment is completed (within the expiry date or 7-day grace period), the IVR continues automatically without interruption.

If the plan becomes inactive after the grace period, IVR calls will stop until payment is cleared.

6. Expected result

After successful payment, the next billing date advances by one cycle, and the Plan status shows “Active” in the dashboard; no IVR interruption occurs.

7. Troubleshooting & edge cases