⚡Quick answer:

On your renewal due date the panel will show a Pending Rental amount (this is the renewal amount you must pay). Payments are applied in a fixed order, so clearing Outstanding charges first is important — only after higher-priority dues are covered will the same payment be applied toward the Pending Rental (renewal).

If you do not pay the Pending Rental within the allowed windows your account will first become inactive and may then be deactivated (see timeline below).

1. WHAT HAPPENS AT RENEWAL (KEY POINTS)

• Pending Rental = Renewal amount. This appears on your Billing page on the renewal due date.
• Payment allocation order (priority):
1. Outstanding charges
2. Other charges (one-time charges)
3. Renewal / Pending Rental
4. Current usage
• Because of this order, if you make a payment while Outstanding charges exist, the payment will first clear those Outstanding charges; only the remaining amount (if any) will go toward the Pending Rental. That’s why clearing outstanding dues before the renewal date prevents surprises.

2. TIMELINES — GRACE, INACTIVITY, DEACTIVATION

• On renewal due date → Pending Rental appears in Billing.
• 7-day grace period starts from the due date. During these 7 days your account remains active but the Pending Rental must be paid.
• After the 7-day grace ends → If the Pending Rental is still unpaid, your account becomes inactive (services disabled, inbound/outbound features restricted).
• If unpaid for an additional 28 days after becoming inactive (i.e., ~ days from due date) → Your account gets deactivated. Deactivation means your panel is disabled and you cannot use the same panel until reactivated via support/account team.

3. WHY CLEAR OUTSTANDING CHARGES FIRST

• Payments automatically target Outstanding charges first
• If Outstanding charges exist on or before renewal, your payment may be fully consumed clearing outstanding amounts and leave nothing to pay the Pending Rental — causing renewal failure and triggering the inactivity timeline.
• Recommendation: Try to clear Outstanding charges ahead of the renewal due date so the payment you make on/after the due date goes straight to the Pending Rental.

4. HOW TO PAY / WHERE TO SEE PENDING RENTAL

1. Sign in at https://app.myoperator.com
2. Go to Billing → Billing & Plans
3. Under the due date you will see Pending Rental (if renewal is due) and Outstanding (if any)
4. Click Pay Now and complete payment with your preferred method (card / UPI / saved wallet).
5. After payment the system will apply the amount according to the allocation order above. Check the Billing page to confirm Pending Rental reduced to ₹0.

5. SWITCHING PLAN / CHANGING VALIDITY

• To change plan: go to Billing & Plans → Change Plan and choose the plan you want.
• Note on validity: plan payments and plan changes are supported for annual validity (annual payment) as per current panel options. (If you need a different validity, contact your account manager.)

6. CONFIRMATIONS YOU’LL SEE

• After a successful payment you will see an on-screen confirmation (Payment successful) and you can download the payment receipt.
• Invoice generation follows standard invoice processing — check Billing → Invoices / Monthly Statement for final invoices/statement.

7. TROUBLESHOOTING & QUICK FIXES

• Renewal still unpaid after you paid:
• Check whether Outstanding charges existed — your payment may have been consumed there
• Refresh Billing page after payment batch completes.
• Pending Rental still shows after payment: allow a few minutes and refresh; check Billing History for how the payment was allocated.
• Card failed / 3-D Secure issue: retry with another card or UPI.
• Account already inactive or deactivated: contact your account manager / support to reactivate.

8. RECOMMENDATIONS (BEST PRACTICE)

• Monitor Outstanding continuously; clear them before the renewal due date.
• Keep at least a small prepaid buffer in your account to avoid suspension when usage spikes.

Set a reminder a few days before the renewal due date to ensure payment is made during the 7-day grace window.