The Voicemail Timeout controls how long the system rings before sending the caller to voicemail. The default is 30 seconds. You can change it in your Advanced Call Flow.

Table of contents

• When to use this
  
  
• Prerequisites
  
  
• Set or change voicemail timeout (Web)
  
  
• Expected result & how to verify
  
  
• Troubleshooting
  
  
• Related articles
  
  

When to use this

Use these steps if callers are hitting voicemail too soon or ringing too long before voicemail.

Prerequisites

• Access: You need permission to view and edit Call Flows.
  
  
• Flow type: Timeout is edited on a Voicemail block inside an Advanced Call Flow. If you use a basic/standard flow, convert or open the corresponding Advanced Call Flow.
  
  
• Behavior tips: Shorter timeouts create more voicemails; longer timeouts increase answer chances but may frustrate callers.

Steps to Set or Change Voicemail Timeout (New Sidebar Menu):

1. Login to your MyOperator Web App.

2. From the left sidebar, scroll down to the 'Call' section, and click on 'Design Call Flow' option.

3. Click on “Create new call flow” and create advance call flow or Edit an advance call flow.
   

4. Click on “Edit” in the corresponding voicemail.



5. You can change the timeout from here. Default voicemail timeout is 30 seconds.



6. Now save the voicemail node.

Additional Notes:

1. The timeout value defines how long the system should ring the assigned users before sending the caller to voicemail.
2. Keep in mind that a shorter timeout may result in more voicemails, while a longer timeout could increase the chances of the call being answered.



Expected result & how to verify

• Result: Calls on the paths that reach this Voicemail block will ring for the new timeout before voicemail.
  
  
• Verify: Place a test call and time the ring, or open Reports/Call Logs to confirm the call hit voicemail at the expected timestamp after your change.
  
  

Troubleshooting

I can’t find the Voicemail block.

• You may be editing the wrong flow or path. In the editor, follow the call path from your entry node to the voicemail destination.
  
  

Timeout field is greyed out.

• You may lack edit permissions or the block is locked by another editor/session. Refresh, ensure you have access, and try again.
  
  

Change didn’t take effect.

• Click Save on the Voicemail block and Save Flow. Clear browser cache and retry a test call.
  
  

Queues or after-hours rules send calls sooner/later than expected.

• Queue wait limits, business hours, or fallback rules can override practical ring time. Review those settings if timing still seems off.
  
  

What value should I choose?Common settings: 20–30 seconds (about 3–5 rings) for sales; 30–45 seconds for support teams with shared lines. Adjust based on answer rates.